iHerb

Manager

• Own day-to-day performance of 3PL partners across the assigned region
• Ensure SLA/KPI adherence for inbound, fulfillment, inventory accuracy, and returns
• Hold 3PL partners accountable through regular performance reviews and metrics tracking
• Act as the primary escalation point for operational issues
• Monitor inventory and order processing across iHerb and 3PL partner systems
• Coordinate with Inventory Planning, Marketing, Engineering, and Operations teams
• Lead labor and space planning with 3PLs for promotions and peak periods
• Conduct site audits covering safety, process adherence, and inventory controls
• Liaise with regulatory bodies as needed for regional operations
• Identify and implement process improvements across systems and operations
• Oversee operations in South Dubai and a facility outside Riyadh, traveling between sites as needed

3PL Region Manager – MENA

Logistics Specialist

• Accomplish tasks under the Global Logistics Leadership
• Coordinate in English with various international logistics companies to ensure outbound shipments are processed timely and economically
• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
• Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
• Set-up new and continually improve existing processes for the assigned lanes and carriers
• Perform research, gather, and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Seek improvements in processes between the Global Logistics team and its internal and external partners
• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
• Attend corporate meetings when necessary
• Support assigned projects when needed

3PL Region Manager – MENA

Global Logistics Specialist