Global Logistics Specialist

iHerb

Global Logistics Specialist at iHerb coordinating with international logistics companies for outbound shipments. Enhancing delivery networks and building relationships to improve overall logistics performance.

Posted 7/28/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics management, vendor relations, and process improvement within the e-Commerce sector, focusing on enhancing delivery networks and customer experience. Proficient in data analysis and compliance to optimize shipping operations and drive efficiency.

Highest-signal resume keywords

E-Commerce ExperienceVendor ManagementProblem AnalysisLogistics Process ImprovementAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Delivery Network EnhancementData AnalysisLogistics Regulations KnowledgeShipping Process OptimizationAudit Compliance

Soft Skills

Problem-SolvingOrganization SkillsMulti-Tasking

Tools & Technologies

TMS (Transportation Management System)Microsoft Office SuiteGoogle DocsExcel

Industry Keywords

Direct-to-Consumer (D2C)Freight ForwardingCustoms BrokerageInternational LogisticsCustomer Service Principles

About the role

Key responsibilities & impact

Accomplish tasks under the Global Logistics Leadership
Coordinate in English with various international logistics companies to ensure outbound shipments are processed timely and economically
Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
Set-up new and continually improve existing processes for the assigned lanes and carriers
Perform research, gather, and analyze data for assigned lanes and projects
Actively identify and scope new opportunities to improve how we serve customers and business processes
Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content
Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
Seek improvements in processes between the Global Logistics team and its internal and external partners
Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit
Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
Attend corporate meetings when necessary
Support assigned projects when needed

Requirements

What you’ll need

Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience
Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape
Vendor management experience to drive success for the end consumer
Problem analysis and problem-solving
Knowledge of customer service principles and practices
High degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task
Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.

Benefits

Comp & perks

Flexible work arrangements