Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work.
Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution.
Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
As requested by the BOC leads, research and provide detailed reports with regards to outages.
Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management.
Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed-to schedule.
Perform other related duties and functions as assigned by BOC leads.

Requirements

Experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, automation systems, broadcast oriented data networks and telecommunications systems.
Experience with troubleshooting multiple networking and communication protocols.
Understanding of broadcast concepts with hands on experience.
Experience in a customer support function.
Must be able to work in a fast-paced multitasking technical and administrative environment with minimal supervision.
Experience with Windows OS, Remote access (VNC, RDP, etc), cloud technologies and network monitoring tools.
Strong professional written and verbal skills.

Benefits

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

troubleshootingnetworking protocolsRF transmission systemsmultimedia studio facilitiesautomation systemsbroadcast data networkstelecommunications systemsWindows OSremote accesscloud technologies

Soft skills

customer supportmultitaskingminimal supervisionprofessional written communicationverbal communication