Create effective strategic partnerships with clients by demonstrating technical best practices and adoption
Act as a liaison between the customer and various internal entities to simplify processes and reduce complexity
Work with clients to build customer success plans and measure achievement of critical performance indicators
Establish regular cadence with each assigned client to review dashboards and program status
Cement yourself as a trusted/strategic advisor with customers and drive continued value of products and services
Identify and develop upsell and cross-sell opportunities
Maintain functional and technical knowledge of IGT systems platforms and future products

Requirements

5+ years of experience in customer service delivery in face-to-face situations
4+ years of project or team lead experience
Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations
Confirmed ability to drive continuous product value
Experience developing product use cases with customers
Ability to be a strong teammate while still being a self-starter
Exceptional verbal, written, social, presentation, and interpersonal skills
Thrives in a multitasking environment and can adjust priorities on the fly
Good technical and problem-solving skills and the ability to resolve problems quickly
Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value
Experience in the enterprise and cloud software space
Experience navigating and steering customer engagements to completion with high customer satisfaction

Benefits

Commission opportunities for eligible sales roles
Discretionary bonus potential for non-sales positions
Comprehensive benefits , including medical, dental, vision, life, accident, and disability insurance
A 401(k) Savings Plan with company contributions to help you plan for the future
Tuition reimbursement to support continued learning and growth
Paid time off to rest, recharge, and reset
Wellness programs that support your overall well-being
Identity theft protection for added peace of mind

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service deliveryproject managementproduct use case developmenttechnical problem-solvingperformance indicator measurementupsell and cross-sell strategyworkshop facilitationcloud software experienceenterprise software experience

Soft Skills

interpersonal skillscommunication skillspresentation skillsteamworkself-startermultitaskingadaptabilitycustomer advocacystrategic advising