Help clients achieve their strategic goals and maximize their investments.
Create effective strategic partnerships with clients.
Act as a liaison between the customer and internal entities supporting IGT systems.
Drive adoption, ensure retention, and audit software maintenance invoices.
Build customer success plans and establish critical goals.
Measure and monitor customers’ achievement of performance indicators.
Establish regular cadence with each assigned client to review dashboards.
Cement yourself as a trusted advisor with customers and drive continued value.
Advocate customer needs and manage concerns.
Act as the IGT systems liaison for inquiries, issues, or escalations.

Requirements

7+ years of experience in customer service delivery in face-to-face situations.
5+ years of project or team lead experience.
Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
Confirmed ability to drive continuous product value.
Experience developing product use cases with customers.
Ability to be a strong teammate while still being a self-starter.
Exceptional verbal, written, social, presentation, and interpersonal skills.
Thrives in a multitasking environment and can adjust priorities on the fly.
Good technical and problem-solving skills and the ability to resolve problems quickly.
Experience in the enterprise and cloud software space.

Benefits

Health, dental, vision, life, accident & disability insurance.
Tuition reimbursement to keep your brain buzzing.
Paid time off to recharge.
Wellness programs to keep you feeling great.
Identity theft insurance for peace of mind.
401(k) Savings Plan with company contributions to help you plan for the future.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service deliveryproject managementproduct use case developmentperformance indicator measurementsoftware maintenance auditingtechnical problem-solvingcloud software experienceenterprise software experience

Soft Skills

customer advocacyinterpersonal skillscommunication skillspresentation skillsmultitaskingself-starterteamworkadaptability