Create effective strategic partnerships with clients by demonstrating technical best practices and adoption while establishing new relationships
Act as a liaison between the customer and the many internal entities supporting and serving the IGT systems ecosystem
Streamline partnerships with various departments, including product management, engineering, professional services, and education
Orchestrate overall relationships with assigned clients, driving adoption and ensuring retention
Audit software maintenance invoices to ensure accurate billing
Build customer success plans, establishing critical goals to aid the customer in achieving their objectives
Measure and monitor customers’ achievement of critical performance indicators
Cement yourself as a trusted/strategic advisor with customers and drive continued value of products and services
Advocate customer needs/issues cross-departmentally and manage customer concerns
Provide insight concerning the availability and applicability of new products and features

Requirements

7+ years of experience in customer service delivery in face-to-face situations
5+ years of project or team lead experience
Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations
Confirmed ability to drive continuous product value
Experience developing product use cases with customers
Ability to be a strong teammate while still being a self-starter
Exceptional verbal, written, social, presentation, and interpersonal skills
Thrives in a multitasking environment and can adjust priorities on the fly
Good technical and problem-solving skills and the ability to resolve problems quickly
Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value
Experience in the enterprise and cloud software space
Willingness to travel up to 50% (estimated average 25%), based on customer and business needs and customers' location

Benefits

Health, dental, vision, life, accident & disability insurance
Tuition reimbursement to keep your brain buzzing
Paid time off to recharge
Wellness programs to keep you feeling great
Identity theft insurance for peace of mind
401(k) Savings Plan with company contributions to help you plan for the future

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service deliveryproject managementproduct use case developmenttechnical problem-solvingperformance indicator measurementsoftware maintenance auditingcloud software experienceenterprise software experience

Soft Skills

customer advocacyinterpersonal skillspresentation skillsverbal communicationwritten communicationmultitaskingself-starterteam collaborationrelationship managementadaptability