iGoal Media Group

Customer Success Manager

• Manage the client portfolio, acting as the primary point of contact;
• Monitor the customer journey, ensuring a positive experience from implementation through contract renewal;
• Monitor campaign performance indicators and prepare performance analyses;
• Present periodic reports with insights, recommendations and opportunities for improvement;
• Conduct alignment and strategic follow-up meetings with clients;
• Identify upsell and cross-sell opportunities in coordination with the sales team;
• Collaborate with media, operations and sales teams to ensure delivery of contracted services;
• Track customer satisfaction, retention and engagement metrics;
• Anticipate churn risk and develop action plans to mitigate it;
• Record all interactions and activities in the CRM system.

Customer Success Analyst

Account Executive

• Provide service to and prospect for clients
• Provide proactive and courteous customer service.
• Identify clients' needs and offer appropriate solutions.
• Sell services in line with established targets.
• Record sales and update the system accurately.
• Stay up to date on the services offered.
• Achieve established sales targets.
• Maintain good relationships with clients, suppliers, and the team.

Sales Executive

Community Manager

• Plan, organize, and execute influencer marketing campaigns;• Prospect, select, and manage relationships with influencers, affiliates, and creators;• Manage campaign timelines, deliverables, and approvals;• Monitor negotiations, contracts, briefings, and the delivery of materials;• Recruit and activate affiliates;• Manage relationships with creators and agencies;• Monitor promotional campaigns and key commercial dates;• Support Live Shopping operations;• Track performance of videos and live streams;• Support the development of strategies to increase GMV and conversion.

Account Manager

• Develop and strengthen institutional relationships with platforms and strategic partners.
• Act as the primary point of contact between iGoal and marketplaces, e-commerce platforms and technology companies.
• Create commercial opportunities through strategic partnerships.
• Negotiate cooperation agreements, incentive programs and co-marketing initiatives.
• Identify new trends and opportunities within the Social Commerce ecosystem.
• Represent iGoal in executive meetings, industry events and trade shows.
• Build joint business plans with strategic partners.
• Collaborate with the Sales, Operations and Marketing teams to accelerate the company’s growth.

Customer Success Analyst

Sales Executive

Community Manager

Strategic Partnerships Manager