Customer Success Analyst

iGoal Media Group

Analista de Customer Success handling client relationships and performance analysis for digital campaigns. Ensuring client satisfaction and identifying growth opportunities in a hybrid work environment.

Posted 7/31/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client portfolios and enhancing customer satisfaction through effective communication and data analysis. Proficient in identifying upsell opportunities and collaborating with cross-functional teams to ensure service delivery.

Highest-signal resume keywords

Customer Success ManagementData AnalysisClient CommunicationCRM System ProficiencyMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementPerformance AnalysisMetrics InterpretationCampaign Performance Monitoring

Soft Skills

Excellent Communication SkillsOrganizational SkillsProactive ApproachAnalytical Thinking

Tools & Technologies

Microsoft OfficeCRM System

Industry Keywords

Customer JourneyChurn Risk MitigationUpsell OpportunitiesCross-Sell OpportunitiesClient Retention

About the role

Key responsibilities & impact

Manage the client portfolio, acting as the primary point of contact;
Monitor the customer journey, ensuring a positive experience from implementation through contract renewal;
Monitor campaign performance indicators and prepare performance analyses;
Present periodic reports with insights, recommendations and opportunities for improvement;
Conduct alignment and strategic follow-up meetings with clients;
Identify upsell and cross-sell opportunities in coordination with the sales team;
Collaborate with media, operations and sales teams to ensure delivery of contracted services;
Track customer satisfaction, retention and engagement metrics;
Anticipate churn risk and develop action plans to mitigate it;
Record all interactions and activities in the CRM system.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Marketing, Advertising, Business Administration, Communications, Commercial Management or related fields;
Experience in Customer Success, Customer Service or Account Management;
Excellent verbal and written communication skills;
Analytical, data-driven profile;
Comfortable interpreting metrics and performance indicators;
Organized, proactive and able to manage multiple clients simultaneously;
Intermediate knowledge of Microsoft Office, especially Excel and PowerPoint.

Benefits

Comp & perks

Health insurance
Dental insurance
Employee discount program
Life insurance
Meal allowance
Food allowance
Transportation allowance
Career development plan