Lead Product Manager, Core
Tilt (formerly Empower)
SQL
Staff Product Manager, Payments
Ignition
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $225,000 per year
Job Level
Lead
Tech Stack
Ruby on Rails
About the role
- Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
- Business outcomes: Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
- Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
- Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
- Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
- Partner cross-functionally: Work closely with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops to ensure the product is well-adopted, well-supported, and well-understood.
- Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
- Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
- Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output.
- Establish clear KPIs and leverage data to guide prioritization, decision-making, and retrospectives.
- Optimise systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).
Requirements
- 7+ years of product management experience
- 3+ years in Payments or FinTech
- Strong technical fluency in payment rails (e.g. ACH, PAD, credit/debit card, etc.) and payment providers (e.g. Stripe, Adyen, Plaid, or similar)
- Proven ability to deliver high-availability financial systems that balance compliance, risk, and exceptional user experience
- Demonstrated success using data and experimentation to drive insight, prioritise effectively, and measure impact
- Strong customer empathy and experience translating qualitative and quantitative feedback into clear product decisions
- Exceptional collaboration skills and low ego
- Adept at structuring ambiguous problems and making tradeoffs
- Clear, concise communicator who drives clarity and accountability across technical and non-technical audiences.
Benefits
- Employee stock options from day one
- 401k program with employer matching
- 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
- Paid parental leave
- Additional paid day off to celebrate your birthday, along with volunteering leave
- Health, dental, vision and life benefits
- Annual education allowance reimbursement to support your professional development
- Employee recognition program
- Quarterly wellness allowance to invest in your personal wellness
- Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
- Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
- Personal tax return assistance (since we're in the accounting business!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementpayment railsACHPADcredit carddebit cardfinancial systemsdata analysisexperimentationKPI definition
Soft skills
customer empathycollaborationcommunicationproblem structuringtradeoff decision-makingclarityaccountabilitylow egoinsight prioritizationmeasuring impact
