Ignition

Account Executive

• Rapid response to a strong marketing-generated lead funnel
• Nurturing marketing engaged leads through sequences (emails, calls) to progress them through the funnel
• Conduct high quality discoveries and demo’s, while accelerating opportunities through the pipeline to closure.
• Prioritise and manage your open pipeline, while focusing on driving a high volume of new qualified opportunities.
• Research and understand industry trends, marketing content subject matter, and persona pain points
• Consistent delivery on KPI’s and sales activities, such as call/email volume, prospect conversations, demo’s booked, demo’s completed, and closed-won opportunities.

Account Executive, APAC

Account Manager

• Proactively manage and grow a large portfolio of assigned customers.
• Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals
• Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value.
• Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset.
• Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index.
• Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes.
• Help build and deliver scaled content that helps support our customers’ journey.
• Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience.
• Maintain, build, and grow collaborative relationships with our larger customers and partners.
• Lean on these relationships for webinars, seasonal campaigns, and case studies.
• Be the voice of the customer, provide customer insights to our product, marketing and sales team.
• You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates.
• Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients.
• Attend trade shows and events where you’ll meet existing customers and potential customers.

Key Account Manager

Product Manager

• Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
• Business outcomes: Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
• Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
• Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
• Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
• Partner cross-functionally: Work closely with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops to ensure the product is well-adopted, well-supported, and well-understood.
• Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
• Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
• Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output.
• Establish clear KPIs and leverage data to guide prioritization, decision-making, and retrospectives.
• Optimise systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).

Staff Product Manager, Payments

Technical Product Manager

• Own the Payments Infrastructure roadmap: Define and prioritize initiatives that strengthen our payment foundations, including Stripe integration, fraud and risk systems, transaction processing, and reporting pipelines.
• Partner with Engineering to evolve our platform architecture: Ensure our payments infrastructure is designed for scalability, resilience, and global expansion.
• Be the primary liaison with Stripe and other external providers: Manage the technical relationship, stay ahead of API and policy changes, and coordinate testing, rollouts, and compliance requirements.
• Collaborate with the Fraud and Risk Operations teams: Define requirements for monitoring, detection, and prevention systems; ensure alignment with compliance and financial operations goals.
• Coordinate cross-team dependencies: Work with other product teams to understand their payments feature needs, translate them into platform requirements, and ensure timely delivery and prioritization.
• Define and track metrics for platform health: Monitor key indicators like uptime, transaction success rate, latency, and operational costs; partner with Engineering to maintain a data-driven improvement loop.
• Drive clarity across technical and non-technical audiences: Communicate platform decisions, trade-offs, and priorities transparently across the organization.
• Ensure compliance and scalability: Partner with Legal, Finance, and external partners to ensure adherence to regulatory and security requirements across geographies.
• Champion first-principles problem solving and continuous learning: Use experimentation and analysis to guide infrastructure evolution and measure impact.

Technical Product Manager, Payments Infrastructure

• Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
• Business outcomes: Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
• Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
• Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
• Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
• Partner cross-functionally: Work closely with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops to ensure the product is well-adopted, well-supported, and well-understood.
• Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
• Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
• Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output. Establish clear KPIs and leverage data to guide prioritization, decision-making, and retrospectives.
• Optimize systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).