Key Account Manager

Ignition

Key Account Manager helping accounting and professional services firms expand adoption of Ignition’s revenue and billing automation platform. Managing strategic customer relationships, implementations, payments, retention, and expansion across the US and Canada.

Posted 8/6/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing mid-market and SMB customer relationships, with a strong focus on onboarding, change management, and strategic guidance in professional services operations. Proficient in utilizing customer success platforms and accounting technology stacks to drive adoption and achieve revenue targets.

Highest-signal resume keywords

Customer Relationship ManagementSaaS ExperienceProfessional Services OperationsChange ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlatformsAccounting Technology StacksWorkflow MappingRevenue GrowthChange ManagementImplementation StrategiesData AnalysisStrategic GuidancePresentation SkillsTime Management

Soft Skills

Active ListeningOrganizational SkillsCuriosityAdaptabilityCollaboration

Tools & Technologies

ZapierSlackZoomLoomVitallyGoogle WorkspaceAtlassianIntercomLookerQuickBooks Online

Industry Keywords

Mid-MarketSMBProfessional ServicesConsultingImplementationPaid Professional Services ModelsAccounting FirmsCustomer EngagementWebinarsTrade Shows

About the role

Key responsibilities & impact

Proactively manage and grow a portfolio of mid-market and SMB customers across multiple stakeholders and complex organizational structures
Build trusted relationships with decision-makers and influencers to support roll-outs, adoption, measurable ROI, and referrals
Lead onboarding and implementation, including workflow mapping, change management, and cross-team alignment
Demonstrate early customer value through first-experience wins and successful pilots
Achieve monthly and annual payment volume targets
Identify adoption opportunities and customer risks using usage patterns, research, and signals
Advise customers as a subject matter expert on change and modern professional services operations
Provide strategic guidance on packaging, pricing, and service delivery optimization
Create and host webinars and develop scalable educational content
Build relationships with larger customers and partners for webinars, campaigns, and case studies
Represent the voice of the customer to product, marketing, and sales teams
Collaborate globally to improve processes, documents, tools, and reports
Attend trade shows and industry events to engage customers and prospects and represent Ignition

Requirements

What you’ll need

Proven experience working in or with mid-market or larger accounting firms or professional services organizations (highly preferred)
Prior SaaS company experience is a plus; accounting software or industry experience preferred
Strong understanding of paid professional services models, including consulting, implementation, packaging, pricing, and delivery
Experience managing complex customer relationships with multiple stakeholders and longer strategic sales or adoption cycles
Demonstrated success meeting or exceeding revenue and expansion goals within a portfolio
Proficiency with Zapier, Slack, Zoom, Loom, Vitally or other Customer Success Platforms, Google Workspace, Atlassian, Intercom, and reporting tools such as Looker
Demonstrated curiosity for and adoption of AI tools and workflows
Ability to advise customers on accounting technology stacks and integrations such as QuickBooks Online, Xero, CCH Axcess, Thomson Reuters Onvio, Karbon, or comparable platforms
Strong communication skills for engaging senior stakeholders and delivering presentations and strategic recommendations
Excellent written communication skills for professional documentation, resources, and customer-facing content
Strong time management and organizational skills across multiple accounts
Ability to actively listen, navigate objections, and incorporate feedback
Willingness and ability to travel within the US and Canada
Legal right to work in Toronto, Canada or within British Columbia
Ability to work Eastern time zone hours and flex occasionally for Pacific time zone requests

Benefits

Comp & perks

Competitive salary
Health/Dental/Vision insurance from day 1 of employment
RRSP matching after 3 months of employment
Employee recognition programs
Quarterly wellness allowance
Flexible working
Work from office reimbursement
Cell phone allowance
Personal tax return assistance
20 days accrued paid time off annually
10 annual wellbeing days
Extra paid day off for your birthday
Paid volunteering leave
Offers Equity
$25k OTE