IGD (Institute of Grocery Distribution)

Customer Support Manager – 12 Months FTC

IGD (Institute of Grocery Distribution)

full-time

Posted on:

Location Type: Hybrid

Location: Watford • United Kingdom

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Job Level

Junior

About the role

  • Take ownership of client issues and follow problems through to resolution
  • Train & mentor colleagues in the team, providing support & guidance
  • Support and drive delivery of operational projects
  • Develop customer service procedures, policies, and standards, ensuring strong governance across the team
  • Drive accountability & ownership across AskIGD , order processing and web subscription management
  • Identify areas of improvement to drive customer satisfaction
  • Manage a portfolio of clients, building relationships, delivering insights and value
  • Delivery of agreed renewal revenue target for assigned accounts
  • Ongoing development of assigned accounts according to agreed service levels
  • Accurate forecasting, sales projection and pipeline management
  • Be a CRM Super-user and an advocate for its use
  • Ensure you share insights within the business to drive continuous improvement and customer satisfaction

Requirements

  • Live and breathe Customer First, with an innovative and agile approach
  • Enjoy working in a fast paced, target driven environment
  • Preference to working collaboratively in a team and sharing your ideas
  • Have a thirst for knowledge, with the ability to communicate effectively
  • Exceptional organisational skills, be process driven with good time management
  • Experience of the FMCG industry and working in a B2B sales environment
  • A thorough understanding of total IGD products
  • Proven ability to adapt to change and embrace new products and services
Benefits
  • market leading pension
  • bonus scheme
  • ability to buy and sell annual leave
  • generous medical insurance package
  • great work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service proceduressales projectionpipeline managementorder processingweb subscription managementgovernanceaccount managementforecastingB2B salesFMCG industry
Soft Skills
ownershipmentoringcommunicationorganizational skillstime managementcollaborationadaptabilitycustomer satisfactioninnovationagility