IGD (Institute of Grocery Distribution)

Product Designer

• Design and build engaging learning programmes including e-learning modules, webinars, workshops and live sessions
• Translate learning objectives and SME input into interactive, outcomes-focused content across formats
• Develop blended learning journeys that combine digital and face-to-face approaches using tools such as Articulate 360 (Rise, Storyline), Synthesia, Vyond, Camtasia and workshop facilitation methods
• Collaborate with internal stakeholders to ensure content aligns with learner needs, business priorities and brand standards
• Stay aware of learning trends and integrate innovative approaches, AI and emerging tools where relevant
• Review and update the annual content plan
• Continuously review and improve learning content to ensure consistency, accessibility and quality across digital and in-person delivery
• Design learner resources, job aids and supporting materials that strengthen practical application and knowledge retention
• Gather and analyse learner and stakeholder feedback to optimise content effectiveness and experience
• Work closely with the engagement team to ensure learning content is promoted effectively and integrated into broader engagement initiatives
• Partner with programme managers to align learning design and delivery with programme goals and desired outcomes
• Collaborate with the marketing team to promote learning content and ensure brand consistency and strong audience reach
• Work with the Learning team to plan and deliver content aligned to strategic goals
• Contribute to the continuous improvement and future direction of IGD’s learning design ensuring alignment with our strategic priorities and learner insights
• Support the rollout of learning materials, internal communications and learner guidance
• Maintain version control, asset management and documentation for all learning materials

Learning Design Manager

Manager

• Account manage a group of existing IGD customers
• Build and nurture strong relationships, serving as the primary point of contact for all account-related matters
• Meet agreed financial targets, selling IGD’s full range of online insight and consulting solutions
• Deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team
• Reporting into the Business Unit Leader, these include commercial and financial delivery of agreed renewal revenue targets for assigned accounts
• Ongoing development of assigned accounts to agreed service levels
• Drive new business and consulting opportunities within your client base, as well as upgrading current contracts
• Accurate forecasting, sales projection and pipeline management
• Customer support and management of ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
• Present IGD services via online demos and face-to-face meetings
• Provide high quality customer feedback to support product development
• Develop strong customer relationships to effectively upsell and cross-sell other IGD products and services which meets customer needs

Customer Manager

Business Development Rep

• Help grow IGD’s impact by opening new conversations with the food industry’s most influential businesses
• Generate leads and book discovery calls: Identify new prospects through research, LinkedIn, events and other channels
• Outreach and engagement: Run personalised, multi-channel outreach (email, LinkedIn, phone) to start meaningful conversations and book meetings for the business development team
• Qualify leads: Understand business challenges and assess if they’re a good fit for IGD’s services
• Support pipeline growth: Work closely with senior team members to support sales activity and help build strong pipelines
• CRM upkeep: Maintain accurate records of activity and client data in our CRM (we use Salesforce)
• Learn the IGD proposition: Build your knowledge of how IGD delivers value – so you can confidently talk about it with prospective clients

Business Development Executive

Analyst

• Producing best-in-class insight
• You will support & build insights from primary and secondary research and utilise our Retail Analysis team and network of industry contacts
• You will deliver outputs on a variety of shopper trends and industry/macro developments across the UK, providing actionable insight to our members through presentations and on IGD’s ShopperVista web-based platform
• You may be required to travel around the UK in order to fulfil your research/projects
• You’ll support the creation of news articles and track best practice and innovations on the latest retail developments, incorporating your research into IGD reports and presentations
• You’ll be supporting our qualitative and quantitative primary research with British Shoppers, through our ongoing tracking study and through various projects we undertake on an ad hoc basis
• Working with the wider team you will deliver high-quality reports for our customers to showcase our work, and to raise awareness and build the reputation of our UK research programme
• The projects you lead will generally be focused on specific topics (utilising qualitative and quantitative research methodologies) and you will support Insight Leaders and Senior analysts on the larger strategic projects
• You will also be supporting on customer-specific projects, providing insights that exceed their expectations in terms of quality and depth of insight
• You will have the opportunity to demonstrate your knowledge, sharing your research with customers in the form of virtual or in-person presentations and webinars
• You will support IGD’s research programme and your own personal development journey
• By actively developing an internal & external network and using feedback from colleagues and customers you’ll be able to continually improve IGD online content and the quality of our insights and research

Shopper Analyst

Consultant

• Engage with suppliers, retailers and service providers to develop consulting project solutions.
• Responsible for delivery of insight and foresight projects for clients, including market analysis, trend forecasting, scenario planning, and performance improvement.
• Support the strategy and development of IGD’s Consulting Insight & Foresight portfolio.

Senior Consultant – Insight & Foresight

• Producing best-in-class insight
• Supporting primary research with retailers, manufacturers, and trade bodies
• Generating data & forecasting
• Maintaining and updating the IGD retailer database
• Supporting consulting projects

Support Engineer

• Producing best-in-class technology support
• Administration of IGD cloud and on-premises IT systems
• Ownership of IGD mobile device management (MDM) and telephony
• First point of contact for IT support incidents
• Provisioning of IT equipment & running inductions for IGD colleagues
• Communicating with IGD colleagues to knowledge-share

Junior Infrastructure Support Technician

Data Scientist

• managing the quality, accuracy, and integrity of contact data within IGD’s CRM system
• collaborating with colleagues in Legal, IT, and Marketing for compliance
• creating targeted campaign files
• leading data cleansing programs
• monitoring data quality across systems
• resolving technical issues with Technology teams
• identifying and implementing process improvements for operational efficiency
• managing internal enquiries efficiently
• tracking subscription users for upselling opportunities