IGD (Institute of Grocery Distribution)

Customer Support

• Take ownership of client issues and follow problems through to resolution
• Train & mentor colleagues in the team, providing support & guidance
• Support and drive delivery of operational projects
• Develop customer service procedures, policies, and standards, ensuring strong governance across the team
• Drive accountability & ownership across AskIGD , order processing and web subscription management
• Identify areas of improvement to drive customer satisfaction
• Manage a portfolio of clients, building relationships, delivering insights and value
• Delivery of agreed renewal revenue target for assigned accounts
• Ongoing development of assigned accounts according to agreed service levels
• Accurate forecasting, sales projection and pipeline management
• Be a CRM Super-user and an advocate for its use
• Ensure you share insights within the business to drive continuous improvement and customer satisfaction

Customer Support Manager – 12 Months FTC

Marketing

• Delivering a client focused activity plan for our work
• Establishing and managing a process for Marketing planning: How we prioritise work, based on our strategy
• Helping to define and manage the processes, delivering on our plan
• Stakeholder management and collaboration with teams, supporting their existing processes (e.g., Analytics, Marketing, Content)
• Responsible for managing and co-ordinating requests: Supporting and coordinating the work and activity with the Marketing Leadership Team to ensure the smooth delivery of the operational plan
• Supporting and helping to manage the process of Channel planning / GTM activity
• Be able to multi-task, plan, and work under your own steam in a varied workflow and juggle priorities
• A key player in any marketing-related projects in terms of how we project manage them and execution
• Leading the operational function for marketing: Co-ordinates the marketing planning process
• Sets the framework for, and chairs the operational weekly meeting to ensure work is scheduled into channel plans
• Ensures visibility of the total operational plan across Marketing.

Senior Marketing Planning Manager – Fixed Term Contract

Events

• Responsible for the overall delegate journey and delivery of event technology
• Create communication plans across a complex attendee matrix
• Manage the delegate journey and ensure a positive experience across all events
• Create and deliver event technology and delegate engagement solutions
• Evaluate objectives from all angles, using project management skills to implement processes
• Research new technology applications to enhance delegate experience
• Maintain an integrated data journey and ensure data accuracy

Event Technology, Delegate Engagement Manager – FTC

Manager

• Delivery of agreed renewal revenue targets for assigned accounts
• Ongoing development of assigned accounts to agreed service levels
• Drive new business opportunities for the sales team – this will be via our Consulting Team and also upselling current subscription products
• Accurate forecasting, sales projection and pipeline management
• Be a key contact for clients and an expert in IGD’s total proposition
• Responsible for client relationships from the point of purchase
• Manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for clients
• Present IGD services via online demos and face-to-face meetings
• Provide high quality client feedback to support product development
• Develop strong client relationships to effectively upsell and cross-sell other IGD products and services which meet the client needs

Senior Commercial Manager

Director

• Leading a supercharged Consulting team
• Responsible for the team that delivers Consulting projects
• Own the development of the team, developing their capability
• Set clear roles & responsibilities across team and between teams
• Set and role model the culture and IGD behaviours with the team
• Own resource plans and requirements, structure and recruitment
• Working in partnership across the organisation to identify opportunities and create and deliver solutions to solve our clients’ challenge
• Drive collaboration with broader IGD colleagues to unlock commercial success for Consulting
• Create personalised Solutions to client problems or opportunities
• Client-facing delivery to leadership team level
• Act as an ambassador for IGD externally and promote IGD’s capability
• Strong external network that supports lead generation and client insights
• Guardian of product quality, setting & maintaining standards
• Owning and developing the inspiring Consulting products we take to market
• Set the long-term strategy and product vision for IGD Consulting, that are relevant and client-led
• Develop a programme of product innovation, to generate new IP and profitable revenues for IGD’s long-term success
• Assess competitor developments and implications for IGD
• Accountable for the P&L of the consulting business unit
• Sets processes to ensure pipeline, income, resource allocation and profit are actively managed
• Manage risk, mitigating actions and good governance in all operating practices
• Sets processes to ensure pipeline, income, resource allocation and profit are actively managed

Director of Consulting

Analyst

• Producing best-in-class insight
• Support & build insights from market visits and industry contacts
• Deliver reports on retail trends and developments
• Support primary research with retailers, manufacturers and trade bodies
• Deliver high-quality virtual or in-person presentations and webinars
• Help maintain and update IGD retailer database
• Provide commercially focused insights that exceed clients’ expectations

Insight Analyst, Mandarin

• Producing best-in-class insight
• You will support & build insights from your market visits and our network of industry contacts.
• You will deliver reports on a variety of retail trends and developments, providing actionable insight to our clients through IGD’s Retail Analysis web-based platform.
• You’ll support the creation of articles and track best practices and innovations on the latest retail developments, incorporating your research into IGD reports and presentations.
• You’ll be supporting our ongoing primary research with retailers, manufacturers and trade bodies through calls and market visits.
• You will deliver high-quality virtual or in-person presentations and webinars for our clients to showcase our insight and raise awareness and build the reputation of our global research programme.
• You may also play a role in supporting consulting projects, providing commercially focused insights that exceed clients’ expectations in terms of quality and depth of insight.
• You’ll help maintain and update our extensive IGD retailer database, using primary research to forecast key retailer metrics and growth estimates, and provide your own perspective, to inform our subscribers’ decision-making and business planning routines.
• As a self-motivated learner, with a curious mind, you’ll support IGD’s research programme and your own personal development journey.