IGD (Institute of Grocery Distribution)

Customer Support

• Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
• Oversee subscription services by onboarding new users , resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
• Maintain and update the CRM database with accurate customer information.
• Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
• Continuously stay updated on product, services, and industry trends to provide customers with the best support.
• Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
• Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
• Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed , and they are satisfied with their overall experience.
• Provide insights to management on customer feedback and areas for process improvements.

Customer Support Executive – 12 Months FTC

Graphics Designer

• Produce creative concepts and final, customer-ready design assets across digital, print, and social media
• Create and edit visual content including graphics, layouts, and basic video assets
• Support the delivery of marketing campaigns and brand initiatives
• Ensure all work aligns with brand guidelines and maintains a high standard of quality
• Contribute ideas and creative solutions where appropriate
• Continue developing your design and technical skills through learning opportunities
• Work closely with the design team and wider stakeholders to deliver projects to brief
• Take on feedback constructively and apply it to improve creative output
• Support team members on ongoing projects and day-to-day tasks
• Manage your own workload with guidance from senior team members
• Ensure deadlines are met and briefs are followed accurately
• Maintain well-organised files and project assets

Graphic Designer

Supply Chain

• Produce best-in-class insight developing thought leadership through primary research, research trips and building industry connections
• Delivering strategic value to our customers
• Define what our customers need to prepare for in their future strategy through working with logistics and technology providers
• Work with retailers and manufacturers to build insights that matter to them and drive incremental value in their organisation
• Analytical with a strong skillset in building advanced Excel documents to interpret complex data sets in a simplistic way
• Commercially minded with a keen eye for logistics
• Self-motivated learner with a strong focus on personal development
• Develop short and long term personal goals to help identify and improve training

Supply Chain Analyst

Business Development Rep

• Generate leads and book discovery calls
• Run personalised, multi-channel outreach to start meaningful conversations
• Qualify leads
• Support pipeline growth
• Maintain accurate records of activity and client data in our CRM

Business Development Manager

• building rapport and creating relationships with both cold and warm leads
• take ownership of the sales process, from first contact to conversion
• understand the client’s challenges and propose the right first step for each client
• win new clients whilst understanding the importance of sustainable growth

Customer Support Executive – 12 Months FTC

Graphic Designer

Supply Chain Analyst

Business Development Manager

Senior Business Development Manager