IGD (Institute of Grocery Distribution)

Customer Support

• Respond to customer inquiries via phone, email, and our AskIGD service in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring correct product, service and billing details.
• Oversee subscription services by onboarding new users , resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
• Maintain and update the CRM database with accurate customer information.
• Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
• Continuously stay updated on product, services, and industry trends to provide customers with the best support.
• Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
• Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
• Ensure follow-up with customers to guarantee their issues are resolved, subscriptions are properly managed , and they are satisfied with their overall experience.
• Provide insights to management on customer feedback and areas for process improvements.

Customer Support Executive – 12 Months FTC