IFS

Consultant, Business Applications – Asset/Service Management, IFS Mobile Work Order

IFS

full-time

Posted on:

Location Type: Remote

Location: Japan

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Tech Stack

JavaOracle

About the role

  • Applies sound industry and cross-product knowledge to solve customer issues of medium complexity
  • Demonstrates deep knowledge of IFS processes and tools
  • Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards
  • Takes initiatives to meet team goals and ensures efficient issue resolution
  • Executes planned maintenance and improves customer satisfaction
  • Ensures meaningful and professional communication, meeting customer expectations
  • Assists in training colleagues on domain-specific knowledge and tools
  • Actively participates in knowledge-distribution activities and addresses documentation gaps
  • Expands internal and external networks, acting as a reference point within the team
  • Takes on additional obligations and contributes to business development events
  • Identifies opportunities for process enhancements and proposes improvements

Requirements

  • A university degree, or equivalent professional qualifications, in software/system engineering or IT operations
  • Knowledge in .Net framework, Java, Oracle Database, Mobile development and Scripting
  • Naturally curious. gains a sound knowledge of support offerings, customer contracts, and R&D-supported versions
  • Adaptable and quick to adjust to changes, with the ability to manage change within scope
  • Proactive communication and engaging with customers and stakeholders, following through on commitments
  • Solid analytical skills to identify root causes and propose feasible solutions
  • Good knowledge of support policies, scope, and customer offerings.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
.Net frameworkJavaOracle DatabaseMobile developmentScriptinganalytical skillsissue resolutionprocess enhancementsquality service deliverycustomer satisfaction
Soft Skills
proactive communicationadaptabilitycuriosityteam collaborationproblem-solvingstakeholder engagementinitiativeprofessional communicationchange managementknowledge sharing
Certifications
university degree in software/system engineeringprofessional qualifications in IT operations