Lead the North America Customer Service function for the Pneumatics Platform
Oversee teams across four North American sites
Deliver a consistent, proactive, and high-quality customer experience throughout the order-to-cash cycle
Define and execute customer service strategies aligned with commercial objectives
Drive service excellence, customer retention, and satisfaction
Partner closely with Commercial, Finance, Operations, and IT
Lead the Customer Service AA Team, fostering continuous improvement, CRM adoption, and cross-site collaboration.

Requirements

Bachelor’s degree in Business, Operations, or related field (MBA preferred)
7+ years of progressive experience in Customer Service or Order Management, including 3+ years managing multi-site teams
Strong knowledge of ERP systems (JD Edwards preferred)
CRM tools (Dynamics) and data visualization tools (Excel, Power BI)
Proven ability to create process standards, metrics, and accountability frameworks
Excellent communication, problem-solving, and change management skills
Experience in manufacturing or industrial distribution environment strongly preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Customer ServiceOrder ManagementERP systemsCRM toolsData visualizationProcess standardsMetricsAccountability frameworks

CommunicationProblem-solvingChange managementLeadershipCollaborationContinuous improvement

Bachelor’s degreeMBA