IdeaTek

Communications

• Write and publish blog content for the IdeaTek website to support marketing and brand awareness.
• Create press releases and external communications to share company updates and milestones.
• Develop clear, engaging customer communications across multiple channels.
• Plan, write, and schedule daily organic content across all social platforms (Meta, LinkedIn, TikTok), maintaining a consistent, high-energy brand voice.
• Monitor social channels daily to engage with our followers, elevate positive community stories, and coordinate with the Manager to handle complex customer inquiries.
• Partner closely with our internal graphic designer to match your copy with stellar visuals, ensuring every social media post and email looks and sounds cohesive.
• Actively use AI tools to help improve efficiency while maintaining IdeaTek’s brand voice and creative standards.
• Support internal communications to ensure employees stay informed and aligned.
• Own and manage the company newsletter, including content planning and execution.
• Drive messaging strategy while partnering with teams across the company.
• Adapt tone and messaging to fit different audiences, platforms, and communication needs.
• Assist with email content and campaigns as needed.
• Ensure consistency in brand voice across all written materials.
• Attend key company events as needed to capture content and write timely articles or recaps.

Communications Specialist

Account Executive

• Prospect and self-generate leads through cold calling, drop-ins, and creative outreach
• Meet with business owners and decision-makers in the field—80%+ of time will be outside the office
• Understand customer needs and deliver tailored solutions based on our services
• Build strong relationships with new and existing customers
• Manage a consistent sales pipeline and follow up to maintain momentum
• Use our CRM system to organize leads, track activity, and ensure effective follow-through
• Work collaboratively with internal teams to ensure a smooth customer experience
• Adapt to changing team structures and sales goals as IdeaTek continues to grow
• Hit or exceed individual monthly sales targets

Business Sales Executive

Manager

• Lead and mentor a team of Retention Specialists.
• Design a holistic retention framework that eliminates silos between pre-install and post-install phases, ensuring a seamless customer journey from sale through long-term loyalty.
• Own the critical post-sale, pre-install experience to reduce pipeline slippage and buyer’s remorse.
• Build and optimize proactive workflows, "save" campaigns, and win-back initiatives across the entire customer lifecycle.
• Implement AI-driven tools and automation to streamline reporting and customer engagement.
• Utilize predictive analytics and behavioral data to identify at-risk accounts.
• Analyze churn trends and KPIs to develop automated yet high-touch retention playbooks that increase LTV.
• Partner with Sales, Marketing, Operations, and support to create a "single source of truth" for customer health.
• Serve as the voice of the customer to leadership, identifying recurring pain points for process improvement.
• Support escalated customer conversations with empathy and professional problem-solving.
• Manage loyalty incentives and promotional offers, balancing business impact with a superior customer experience.

Retention Strategy Manager

Outside Sales

• Identify and engage property owners, developers, and decision-makers to secure Right of Entry (ROE) agreements
• Build and manage a pipeline of MDU opportunities, prioritizing properties based on size, structure, and proximity to existing fiber infrastructure
• Track and manage all outreach and activity within CRM systems to ensure consistent follow-up and pipeline visibility
• Clearly communicate the value of fiber-to-the-unit (FTTU), including both technical and financial benefits
• Address property owner concerns related to construction, building impact, and aesthetics during installation
• Monitor local market activity, including new developments and competitor presence, to identify growth opportunities
• Represent IdeaTek at community events, HOA meetings, and local engagements to build brand awareness

Senior Field Sales Service Representative

• Generate and manage residential leads through self-driven outreach and community presence
• Educate potential customers on IdeaTek’s service offerings and value proposition
• Help customers select services that meet their needs and manage basic sales escalations
• Represent IdeaTek at community events, local businesses, or neighborhood functions
• Maintain accurate customer notes and updates within CRM systems
• Collaborate with cross-functional teams to deliver a seamless customer experience
• Meet or exceed monthly sales targets and outreach activity goals

Bilingual Residential Sales Representative, Outbound Focus

Project Manager

• Drive construction routes and partner with fiber engineering to define project scope, priorities, schedules, and budgets
• Support early project phases including design, estimating, permitting, and procurement
• Coordinate with internal project leadership to obtain competitive pricing from construction contractors
• Manage project timelines, ensuring clear communication of progress, risks, and constraints to stakeholders
• Monitor material availability and coordinate resources to keep projects on track
• Identify and proactively manage risks such as permitting challenges, construction obstacles, and budget impacts
• Collaborate with internal teams and external stakeholders including municipalities, agencies, and property owners
• Visit job sites and permitting offices as needed to gather information, resolve issues, and support project progress
• Apply creative problem-solving to identify cost-effective solutions, especially in complex or dense build areas

Communications Specialist

Business Sales Executive

Retention Strategy Manager

Senior Field Sales Service Representative

Bilingual Residential Sales Representative, Outbound Focus

Fiber Construction Project Manager