Internet Support Specialist, Bilingual

IdeaTek

Bilingual Internet Support Specialist providing customer support for IdeaTek's internet and phone services. Collaborating internally to resolve issues and deliver high-quality customer service in a kindness-focused environment.

Posted 6/30/2026full-timeArizona, Florida, Kansas, Montana, Oklahoma, Tennessee • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
Provide a consistently high level of service to existing IdeaTek customers
Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
Identify trends or recurring issues and share insights to support process improvements
Proactively follow up to confirm issues are resolved and expectations are met
Demonstrate empathy, patience, and professionalism in every customer interaction

Requirements

What you’ll need

Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting.
Availability to work M-F 8a-5p during training and then 9a-6p as the regular work schedule, with occasional weekend coverage as needed.
Ability to work effectively in a collaborative, team-oriented environment
Fluent in Spanish and English

Benefits

Comp & perks

Competitive pay + bonus potential
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free internet service (if available in your area) or internet reimbursement
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPatienceProfessionalism