Idealogical Systems Inc.

Marketing

• Responsible for ROI-focused marketing initiatives.
• Advise the leadership team strategically and tactically on positioning Idealogical from an omni-channel standpoint, including client messaging, creative collaterals, lead generation, SEO and social media strategy, to achieve business objectives.
• Lead cross-functional priorities and resource allocation relative to each program, project and/or initiative.
• Build, maintain, report and action a annual marketing calendars within a continuous planning cycle.
• Manage vendor MDFs and control marketing budget.

Marketing Leader

System Administrator

• Create procedures related to the identification, prioritization, and resolution of issues.
• Assist in monitoring, tracking, and coordinating critical services on both the client site and datacentre/cloud-based solutions.
• Report the progress of projects in terms of time and financial performance.
• Develop and continually update document best-practice processes for client sites to ensure service standardization, documentation and process are tested and available to the support team.
• Ensure the security, reliability, and uptime of client networks by assisting in creating and maintaining weekly and monthly templated checklists and documenting the work completed thoroughly.
• Assist in the design, architecture, and deployment of new technologies and/or products at each client site together with the technical and sales teams.
• Account for resources invested in client and Idealogical related tasks.

Senior Systems Administrator

Support Engineer

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

Marketing Leader

Senior Systems Administrator

Technical Support Specialist