Ideal Siding

Customer Care Specialist

Ideal Siding

full-time

Posted on:

Location Type: Hybrid

Location: Burnaby • Canada

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Salary

💰 $20 - $22 per hour

About the role

  • Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
  • Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
  • Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
  • Maintain detailed records of customer interactions and transactions for reference and future follow-up.
  • Continuously identify opportunities for improvement in processes and customer service delivery.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.
  • Conduct outbound phone and email outreach to general contractors, property managers, and commercial developers to introduce Ideal Siding and build long term relationships within assigned territories.
  • Identify active commercial projects and upcoming bid opportunities, while ensuring Ideal Siding is considered for preferred bidder and tender lists.
  • Maintain consistent follow up communication and accurately track outreach activities, project leads, and bid opportunities in internal systems.
  • Serve as a professional first point of contact when supporting the Customer Care team, documenting interactions and routing inquiries appropriately.
  • Coordinate meetings between commercial stakeholders and internal teams, and collaborate cross functionally to support pipeline growth and improve outreach processes.

Requirements

  • Previous experience in a customer service, call centre, or administrative role is preferred but not required.
  • Previous experience working with a US customer database is preferred.
  • Must have proficiency in using customer support software and systems.
  • Strong passion for delivering exceptional quality of service.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
  • Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
  • Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
  • Proactive and adaptable mindset to handle changing customer demands and priorities.
  • Broad availability to accommodate shifts between 5:00 AM to 6:00 PM, including Saturdays once or twice a month.
Benefits
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall centre experienceadministrative skillscustomer support software proficiencyproblem-solving
Soft Skills
communication skillsempathyteam collaborationadaptabilityproactive mindset