Senior Field Service Technician
Ideal Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Mansfield • Ohio • United States
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Job Level
Tech Stack
About the role
- Work safely and ethically alone and as part of a team
- Closely adhere to safety and security standards and procedures
- Complete assigned work in compliance with policies and procedures
- Provide world-class customer service and customer-facing skills
- When not traveling: Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
- Provide technical support to customers (phone, virtual, in-person when needed)
- Prepare/organize service trips
- Research and prepare supporting documentation
- Arrange travel
- Complete any customer-required training/testing before travel
- Plan services and support operations
- Complete documentation/reports
- Job-specific expense reporting
- Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.
- When Traveling: Install and commission equipment
- Troubleshoot and repair equipment
- Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
- Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
- Provide training (on-site, in-house, or virtual)
Requirements
- High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses.
- Military experience is a plus
- Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
- Experienced working with customers and vendors in a B2B environment
- A team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Benefits
- Competitive wages
- Comprehensive benefits package: Life insurance
- Group health insurance, including Health Savings Account option
- Dental & Vision insurance
- Retirement plan with employer contribution
- Paid time off
- Ten paid holidays/year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingrepair equipmentinstallationcommissioningoperating large rotating electrical equipmenthigh voltage equipmentelectronic equipmentmechanical equipmentdocumentation
Soft skills
customer servicecommunication skillsanalytical thinkingproblem-solvingattention to detailtime-managementteam player
Certifications
High School Diplomacertified equivalent