Field Service Engineer
Ideal Electric Company
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Tech Stack
About the role
- Work safely and ethically alone and as part of a team
- Closely adhere to safety and security standards and procedures
- Complete assigned work in compliance with policies and procedures
- Provide world-class customer service and customer-facing skills
- Report to Mansfield, OH plant; working remotely is an option for this position with occasional requirements to travel to Mansfield facility
- Provide technical support to customers (phone, virtual, in-person when needed)
- Prepare/organize service trips
- Research and prepare supporting documentation
- Arrange travel
- Complete any customer-required training/testing before travel
- Plan services and support operations
- Complete documentation/reports
- Perform job-specific expense reporting
- Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
- Install and commission equipment
- Troubleshoot and repair equipment
- Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
- Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
- Provide training (on-site, in-house or virtual)
Requirements
- High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses
- Military experience is a plus
- Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
- Experienced working with customers and vendors in a B2B environment
- A team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
Benefits
- Competitive wages
- Comprehensive benefits package: Life insurance
- Group health insurance, including Health Savings Account option
- Dental & Vision insurance
- Retirement plan with employer contribution
- Paid time off
- Ten paid holidays/year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationcommissioningtroubleshootingrepairdocumentationexpense reportingoperating large rotating electrical equipmenthigh voltage equipmentmechanical equipment
Soft skills
customer servicecommunicationanalytical thinkingproblem-solvingattention to detailtime managementteam player
Certifications
High School Diplomacertified equivalent