Ideagen

Content Marketing Manager

• Create high-quality, SEO and GEO-optimised content including blog posts, FAQs, how-to guides and competitor comparisons that position Ideagen as an authoritative source in AI search results
• Use performance data to inform content decisions, identifying what topics, formats and angles are driving organic and AI visibility and doubling down on what works
• Identify opportunities and create content across external platforms including Reddit, Quora, LinkedIn groups, G2 and industry forums, treating each as a channel for organic and AI visibility rather than an end in itself
• Monitor, manage and respond to content and engagement across these platforms, tracking how activity, user-generated content and review sentiment is influencing organic performance and AI citation rates
• Produce regular performance reports using tools including Profound, translating data into clear insights and actionable next steps
• Collaborate with the SEO and GEO Manager and wider marketing team to ensure content and platform activity aligns with organic growth objectives

Content and Community Specialist

Accounts Receivable

• Manage customer accounts and follow up on payments
• Review overdue accounts and help resolve outstanding balances
• Perform bank and account reconciliations regularly
• Prepare and send invoices, statements, and payment reminders
• Coordinate with teams to address billing or payment issues
• Maintain accurate records in the ERP system
• Support month-end activities and basic reporting
• Assist with audits and suggest process improvements

Invoicing & Receivables Specialist

Executive

• Build, launch and optimise LinkedIn advertising campaigns using Sponsored Content, Lead Gen Forms and account‑based targeting
• Manage campaign budgets, pacing and performance across multiple regions
• Write and brief engaging B2B ad copy tailored to professional audiences
• Develop and refine audience strategies using matched audiences, ABM lists and buyer‑persona targeting
• Monitor performance daily, running A/B tests to improve CTR, CPL and lead quality
• Collaborate with regional marketing, sales and operations teams to align campaigns with pipeline goals
• Track and report on campaign performance, lead quality and contribution to pipeline

LinkedIn Campaign Executive

Artificial Intelligence

• Designing and building the core Mazlan workspace UI, a persistent and session‑aware environment where users interact with AI agents and guided workflows
• Creating real‑time interaction patterns such as streaming responses, live agent status, multi‑step reasoning visibility, and clear agent handovers
• Developing rich and structured output components that turn AI results into clear and actionable recommendations for regulated environments
• Integrating closely with the orchestration platform by consuming streaming events, session context, confidence signals, and agent feedback
• Managing complex frontend state so users keep their context even during long‑running or multi‑stage tasks
• Building feedback and correction mechanisms that let users confirm, challenge, or redirect AI responses in a structured way
• Owning frontend performance and reliability by designing effective loading states, optimistic updates, and graceful error handling

AI Experience Engineer

AI Engineer

• Leading a multidisciplinary team of AI Engineers and AI Experience Engineers, supporting both technical delivery and professional development
• Setting the technical direction for the AI Agentic Experience, including architecture, tooling, and quality standards across agent and frontend layers
• Overseeing the design and implementation of agentic systems, including intent handling, orchestration, and multi-step workflow management
• Ensuring seamless integration between backend agent logic and frontend user interactions for a consistent, intuitive experience
• Defining how systems handle uncertainty and failure, including confidence thresholds, escalation paths, and graceful degradation
• Driving engineering quality through testing strategies, performance optimisation, and reliable deployment practices
• Collaborating with product and design teams to align engineering decisions with user needs and practical use cases
• Communicating progress, risks, and trade-offs clearly to stakeholders across technical and non-technical teams

AI Engineering Lead

Business Development Rep

• Conduct research to identify potential prospective customers and business opportunities
• Generate and qualify leads through outreach, including calls, email, and networking
• Build and manage a pipeline of potential clients
• Engage with senior stakeholders to understand business challenges and introduce relevant solutions
• Collaborate with sales and marketing teams to support lead generation strategies
• Work towards achieving individual and team targets on a monthly and quarterly basis
• Accurately record sales activity and customer interactions in CRM systems

Enterprise Business Development Representative

Customer Success Manager

• Manage a portfolio of high-value enterprise customers on Premier Success Plans
• Build trusted relationships with senior stakeholders, including C-suite executives
• Develop and deliver long-term strategic account plans aligned to customer goals
• Act as the primary point of contact for escalations, renewals, and growth opportunities
• Lead complex, multi-product implementations and transformation initiatives
• Drive customer retention and expansion, achieving GRR and NRR targets
• Identify and generate new revenue opportunities within existing accounts
• Conduct executive business reviews, demonstrating ROI and value delivered
• Maintain accurate account activity and insights within Salesforce
• Partner with Sales, Marketing, and Product teams to align on strategy and messaging
• Lead cross-functional collaboration to resolve challenges and support customer success
• Provide mentorship to Customer Success Managers and support team development.

Senior Customer Success Manager

Support Engineer

• Provide first-line support by managing and resolving customer queries and helpdesk tickets
• Escalate complex issues to the appropriate teams where required
• Develop strong product knowledge to support, guide, and advise customers
• Deliver training and demonstrations to help customers maximise system use
• Support system upgrades, releases, and new feature rollouts
• Assist with onboarding new customers, including system configuration and setup
• Manage customer change requests from analysis through to delivery and go-live support
• Participate in testing activities for new features and system enhancements
• Maintain clear communication with customers and internal teams on progress and updates

Application Support Analyst

Project Manager

• Own end-to-end project delivery, ensuring outcomes are achieved on time, within scope and budget, while maintaining robust plans, schedules, risk registers and reporting
• Proactively monitor progress, identifying risks, issues and dependencies early and driving them through to resolution, with all documentation kept accurate and up to date
• Act as the key point of contact for stakeholders, providing clear updates, managing expectations and facilitating workshops, steering groups and team forums with actionable outputs
• Build strong, trusted relationships across internal teams, suppliers and senior leadership to ensure alignment, collaboration and delivery success
• Lead, coordinate and motivate project teams, working closely with resource managers to allocate effectively and supporting smooth onboarding and knowledge transfer
• Champion governance and control, ensuring adherence to methodologies, delivering clear reporting to leadership and managing change processes with full impact assessment

GTM Project Manager

Data Analyst

• Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
• Keep data accurate by monitoring system integrations and resolving any issues
• Create and maintain dashboards and reports to track customer health, NPS, and renewals
• Support daily operations by handling tickets, troubleshooting issues, and testing updates
• Assist with customer communications and email campaigns
• Monitor integrations with Salesforce and Zendesk and help resolve any data issues
• Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
• Support day-to-day system administration, including user access, project setup, and resource planning
• Build reports and dashboards to track team performance, project health, and financials
• Maintain data quality through regular checks and updates
• Support and train users, and keep documentation up to date
• Work with the Business Analyst to turn business needs into clear tasks
• Collaborate with team members to share knowledge and improve processes
• Help maintain documentation and standard ways of working
• Proactively highlight risks or issues to keep everything running smoothly

Operations and Analytics Specialist

Marketing

• Own pipeline generation and revenue delivery across multiple products
• Build and run integrated, multi-touch campaigns (digital, email, social, events, ABM)
• Partner closely with Sales on pipeline reviews, deal strategy, and conversion
• Create campaigns and content that move buyers through the funnel
• Develop sales enablement assets to speed up deals
• Track performance and continuously optimise for ROI and pipeline quality

Marketing Manager

Financial Planning and Analysis

• Month end accounting and processing (accruals, software capitalization, month end reports, provisions, balance sheet reconciliations)
• Maintaining and updating fixed asset register, computing depreciation and processing journals
• Treasury management
• Monthly BAS
• Debtor Management, consolidation
• Year-end accounting management
• Support for annual audits
• Customer invoicing
• Accounts Payable and Accounts Receivable functions as required.
• Ad-hoc finance queries and analysis.