Account Director

Ideagen

Senior Account Director at Ideagen managing relationships and account growth in the aviation sector. Responsible for developing strategic account plans and maximizing customer success.

Posted 7/13/2026full-timeMelbourne • 🇦🇺 AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer engagement, with a strong focus on strategic planning, revenue growth, and stakeholder relationship development. Proficient in utilizing Salesforce for account management and reporting while collaborating effectively across teams to enhance customer value.

Highest-signal resume keywords

Account ManagementStrategic PlanningSalesforce ProficiencyRevenue GrowthCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStrategic Account PlanningForecastingPipeline ManagementCustomer Lifecycle Management

Soft Skills

CommunicationPresentationRelationship BuildingCollaboration

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Australian Aviation SectorStakeholder EnvironmentSaaS Solutions

About the role

Key responsibilities & impact

Develop and maintain senior stakeholder relationships
Create and execute strategic account plans that support customer objectives and business growth
Identify opportunities for account expansion, including additional products, services, and solution adoption
Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
Act as the primary point of contact for strategic account activity and customer engagement
Deliver accurate forecasting, account reporting, and pipeline management
Maintain account information and activity within Salesforce
Collaborate with internal teams to resolve customer challenges and maximise value delivered
Share customer feedback and market insights to support product and go-to-market strategy.

Requirements

What you’ll need

Experience in account management, customer management, or related commercial roles
Experience managing large, strategic accounts and driving revenue growth
Knowledge of the Australian aviation sector and its stakeholder environment
Experience working with software, technology, or SaaS-based solutions
Strong commercial, planning, and forecasting skills
Experience using Salesforce or a similar CRM platform
Excellent communication, presentation, and relationship-building abilities
A collaborative approach and ability to work effectively across multiple teams

Benefits

Comp & perks

Benefits at Ideagen
Flexible working arrangements