People Assistant
Ideagen
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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About the role
- Deliver excellent customer service with accuracy and efficiency, meeting agreed SLAs across multiple countries.
- Manage the full employee lifecycle: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs, probation tracking, and exit processes.
- Provide first-line support for employee and manager queries, escalating complex or country-specific matters as needed.
- Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.
- Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries.
- Build strong relationships with stakeholders across different countries and time zones.
- Participate in knowledge-sharing sessions and support training of new team members.
- Contribute to process documentation and flag potential compliance issues or system improvements.
Requirements
- Proficiency in Microsoft Office Suite
- Experience with Workday and ticketing/case management platforms
- Understanding of workflow automation tools and ability to quickly learn new technologies
- Experience with AI-powered HR tools, chatbots, or API integrations
- Strong administrative background with excellent attention to detail
- Business-level English proficiency with cultural awareness for cross-border communications
- Flexible approach to working across time zones in a digital-first environment.
Benefits
- Benefits at Ideagen
- DEI strategy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office SuiteWorkdayticketing platformscase management platformsworkflow automation toolsAI-powered HR toolschatbotsAPI integrationsattention to detail
Soft skills
customer servicerelationship buildingcultural awarenessflexibilitycommunicationtraining supportprocess documentation