IDC

Research Operations Program Manager

IDC

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$90,000 - CA$115,000 per year

About the role

  • Requirement Gathering & Analysis: Collaborate with stakeholders to identify internal user needs and functional requirements.
  • Document and prioritize feedback to inform technology configuration, customization, and deployment.
  • Assist with planning, coordination, and tracking of pilot programs.
  • Develop prototype environments to support proof of concept using tools available within the Process & Support Organization.
  • Monitor progress, gather feedback, and contribute to refining deployment strategies.
  • Support the successful rollout of tools across departments by engaging in configuration, testing, and deployment processes.
  • Serve as a key point of contact for internal users with questions about the execution of the market intelligence production process.
  • Collaborate with the training and enablement group to develop and maintain user guides, FAQs, and training materials.
  • Provide 'how-to' support and conduct small-group or 1:1 training sessions.
  • Help execute change management plans to drive adoption. Champion ongoing usage and best practices across teams.
  • Track project tasks, timelines, and risks. Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
  • Ensure stakeholders are regularly informed of progress and next steps.

Requirements

  • Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field
  • 5+ years of relevant experience in project coordination or program management
  • Proficiency with project management tools
  • Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborative environment spanning teams globally
  • Ability to distill technical content into clear, user-friendly guidance
  • Detail-oriented and highly organized with proven ability to manage multiple assignments and meet tight deadlines
  • Experience supporting change management and training initiatives is a plus
  • Familiarity with software configuration, deployment, and support preferred
  • Professional fluency in English.
Benefits
  • 15 vacation days per year (increases with tenure; carryover allowed)
  • 10 paid sick days per year
  • 1 week paid new parenting leave
  • Flexible work options (remote, part-time, flexible hours)
  • Health, dental, vision, and paramedical coverage for you and your family
  • $1,600 annual healthcare spending account
  • Employee Assistance Program for counseling and support
  • Best Doctors medical second opinions
  • Life, AD&D, and long-term disability insurance
  • Retirement savings plan with company match (up to 4% of salary)
  • $75/month technology allowance for home office or phone expenses
  • Company-paid cell phone plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirement gatheringfunctional requirementstechnology configurationcustomizationdeploymentproject coordinationprogram managementchange managementsoftware configurationtraining initiatives
Soft Skills
strong communication skillsinterpersonal skillsdetail-orientedhighly organizedability to distill technical contentcollaborative environmenttime managementfacilitation skillstraining skillsstakeholder engagement
Certifications
Bachelor’s degreeMaster’s degree in BusinessMaster’s degree in CommunicationsMaster’s degree in Information Systems