Healthcare Customer Service Representative
Conduent
Sales Support Representative
ICU Medical
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Point of contact for assigned Sales Reps and Region Managers
- Primary sales contact for Alternate Site customer base
- Assist in the sales cycle from initial inquiry to close of business
- Maintain and enhance relationship with existing customer base in collaboration with Sales team
- Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
- Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
- Generate new sales opportunities from phone & email inquiries
- Provide technical support and maintain a strong level of product & competitor knowledge
- Direct communication with distributor, distributor reps and end users for maximum sales efficiency
- Manage ICU Website inquires related to sales opportunities
- Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
- Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
- Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
- Weekly reporting for high priority or high visibility items
- Manage vendor credentialing process with various credentialing companies.
- Support & perform special projects for corporate accounts IDN’s
- Act as liaison for internal & external sales communication
- Work on special projects as assigned
Requirements
- Must be at least 18 years of age
- High School diploma required; college degree preferred
- 2 or more years’ experience in sales; preferably in medical device industry
Benefits
- I am committed to providing equal access and opportunities for all candidates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales cycle managementtechnical supportsales documentationsales forecastingterritory managementcustomer relationship managementproduct knowledgecompetitor knowledgevendor credentialingdata analysis
Soft skills
communicationcollaborationrelationship buildingproblem solvingorganizational skillstime managementcustomer serviceadaptabilityteamworkinitiative
