Healthcare Customer Service Representative
Conduent
Tech Support Specialist I – CST/EST Zone
Warner Pacific Insurance Services
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $31 per hour
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Serve as the first point of contact for brokers and clients using Warner Pacific’s technology tools, troubleshooting issues and determining the best resolutions.
- Provide exceptional customer service, ensuring that all users receive efficient and professional support.
- Log all support requests and inquiries into the company’s Customer Relationship Management (CRM) system.
- Work closely with IT staff to diagnose and resolve issues reported by clients.
- Troubleshoot and resolve software and hardware incidents across various operating systems, including Windows and Mac, as well as multiple software applications.
- Take ownership of technical issues by performing root cause analysis and implementing temporary or permanent solutions to restore service as quickly as possible.
- Escalate complex issues to appropriate teams when necessary.
- Maintain excellent verbal and written communication skills, effectively interacting with technical and non-technical colleagues at all levels of the organization.
- Exhibit adaptability and flexibility, assisting in other areas of the department or company as needed.
- Stay up to date with the latest technology and internal system processes by attending necessary training sessions.
- Perform other duties as assigned, in alignment with the role’s level of responsibility.
Requirements
- Minimum High School Diploma required; advanced education or a degree is preferred.
- Previous experience in customer support and/or IT support roles.
- Proficiency in Microsoft Windows and MacOS operating systems.
- Experience with software applications, particularly the Microsoft 365 Suite.
- Ability to understand and demonstrate the use of computer systems, programs, and office equipment.
- Strong written and oral communication skills.
- Excellent organizational skills and attention to detail.
- Effective problem-solving and troubleshooting abilities.
- Ability to prioritize workload and manage tasks independently.
- Capacity to work under pressure and meet Service Level Agreements (SLAs).
- Strong customer service skills and understanding of the best practices.
- Ability to type 30-35 words per minute and proficiency in 10-key entry.
- Willingness to work overtime, holidays, and weekends as required by senior management.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingroot cause analysisMicrosoft WindowsMacOSMicrosoft 365 Suitecustomer relationship management (CRM)software applications10-key entrytyping (30-35 words per minute)
Soft skills
customer servicecommunicationorganizational skillsattention to detailproblem-solvingadaptabilityflexibilityability to prioritize workloadcapacity to work under pressure
Certifications
High School Diplomaadvanced education or degree (preferred)
