ICS-digital

QA Engineer

• Completing quality assurance checks of language content in a CAT tool or other platform (e.g. omissions, punctuation, numerical values etc.)
• Contributing to the creation, development, and usage of assets such as style guides, term bases/glossaries, and non-translatable lists
• Providing constructive feedback to translators from quality assurance checks in order to uphold standards and facilitate continual improvement
• Recording results of quality assurance checks in a variety of tools/software
• Reporting on key issues arising at the quality assurance stage and identifying root problems
• Actively proposing solutions to drive improvement of content quality standards
• Supporting Global Resourcing with the evaluation of freelance translation/quality assurance tests, through the content management system

Quality Assurance Executive

Account Manager

• Manage customer relationships across international digital campaigns, ensuring projects are delivered on time and to budget
• Support, nurture, grow and retain key clients by identifying opportunities to maximise their success and increase retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients to increase cross-service adoption
• Lead by example to contribute to agency growth, identify training gaps, scope for innovation and facilitate knowledge-sharing
• Represent the agency at industry events
• Work in partnership with colleagues and clients in highly competitive industries and collaborate with the central Client Success function

Senior Account Manager

• We require an enthusiastic SEO professional who thrives in a fast-paced environment and is passionate about driving measurable results. The SEO Account Manager will play a key role in shaping and delivering client strategies across on-site (SEO content) and off-site SEO (link building) campaigns. Strong client relationship management will be a focus, with the ability to build trust, communicate insights, and ensure clients see the value in their SEO investment.
• This is a hands-on role, needing a proactive and solutions-focused mindset to deliver results at pace.
• Contract: Permanent, full-time
• Salary: £28,000 - £36,000 (depending on experience)
• Hybrid-working
• Develop and execute outreach strategies for campaigns, overseeing link acquisition efforts and supporting SEO Executives with specific webmaster issues when required
• Hold a strong understanding of priorities across the SEO team, actively working to share resources and work to meet overall company targets
• Comprehensive overview of the team working on your campaign(s) output, looking to offer solutions to stumbling blocks to complete campaigns within a given timeframe
• Demonstrate an understanding of content optimisation and on-site SEO, including but not limited to E-E-A-T principles, meta tags, keyword placement, internal linking and header structure.
• Lead on client calls and face-to-face meetings, demonstrating expertise in SEO strategy while building trust and long-term relationships
• Act as main point of contact for client feedback, ensuring requirements and guidelines are upheld by the internal team from the outset
• Create and deliver data-driven client reports that track campaign success, provide insights, and offer strategic improvements
• With other SEO Managers, be responsible for the effective line management of SEO Executives, including training, mentoring and ongoing performance reviews