Senior Manager, Business Operations
Stronghold
Business Operations Specialist – Patient Engagement
ICON plc
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinate and execute departmental initiatives related to digital, data, and patient engagement activities
- Support the Patient Innovation & Engagement Strategy Lead by implementing strategic solutions that integrate the patient voice into decision-making processes
- Collaborate with internal stakeholders and team members to ensure successful execution of projects and initiatives
- Assist the Strategy Lead in key projects such as search engine optimization, action memo portal, data lake, etc.
- Utilize Microsoft tools, Teams functionality, and Smartsheet to create reports, dashboards, and track deliverables
- Provide support for key internal meetings
- Support patient engagement activities, including patient journeys, patient dialogues, webcasts, and global patient day
- Collaborate with the communications team to execute initiatives, track progress, and provide status updates
- Engage with legal and compliance teams to ensure adherence to guidelines and obtain necessary guidance for projects
- Coordinate and provide support to patient engagement leads as required and approved by the lead
- Maintain and develop trackers, create dashboards to monitor team activities, and report key metrics
- Manage end-to-end processes of project execution and delivery, ensuring successful completion and on-time delivery
- Establish and maintain trusted relationships with internal and external stakeholders
Requirements
- Bachelor's degree in a relevant field required
- Project management/Project Specialist experience is highly preferred
- Strong knowledge and understanding of computer systems, software applications, and network protocols
- Tech-savvy mindset with a passion for staying updated with technological advancements
- Excellent verbal and written communication skills to effectively convey technical information to non-technical users
- Strong organizational and time management skills to prioritize tasks effectively and manage multiple projects
- Experience working on cross-functional and matrix teams
- Knowledge of the pharmaceutical industry and its broad landscape
- Experience working in patient engagement or supporting large-scale projects is preferred
- Excellent interpersonal skills, including cultural awareness and ability to provide and receive constructive feedback
- Ability to work independently with minimal direction, demonstrate resourcefulness, and seek proactive solutions to problems
