Manager, Clinical Operations
ICON plc
Manager, Clinical Operations
ICON plc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage and develop ICON employees to ensure high quality work performance and retention of high quality employees.
- Develops plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.
- Ensures staff development and performance feedback are provided through activities such as mentorship and career development
- Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities
- Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as nominations for promotion.
- Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.
- May conduct assessment visits with staff as required by SOPs
- Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by: Reviewing project tasks and timelines and assigning team members
- Determines level and type of employee resources to meet corporate/client/project objectives
- Schedules and reviews project tasks, provides leadership in the delivery of services to clients
- Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate projects while identifying potential impacts to the budget
- Leading Clinical Operations employees in the delivery of services to clients
- Ensuring staff fulfill their responsibilities in accordance with PRA’s policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements
- Liaising with other functional managers to ensure consistency within the company
- Maintaining utilization of all Clinical Operations employees within department goals
- Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff by:
- Performing metric collection and data analysis to support PRA’s continuous improvement in policies, procedures, and business process
- Identifying and implementing process improvements through review of clinical operations SOPs, processes; recommending improvement plans to senior management.
- Leading task forces to implement process improvement initiatives
- Building teamwork and improving process and productivity by working within and across functional areas
- Be a point of escalation (internal) for resolution of issues and conflicts.
- Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required
Requirements
- Undergraduate degree or its international equivalent in clinical, science, or health-related field from an accredited institution
- Substantial experience using computerized information systems including experience with PC-Windows, word processing, and electronic spreadsheets
- Substantial clinical trials development experience is required
- Experience supervising or managing professional staff in a clinical research environment required (at least 2 years preferred)
- Thorough knowledge of ICH and local regulatory authority regulations regarding drug research and development is required
- Read, write, and speak fluent English; fluent in host country language required
