Clinical Operations Coordinator – Front & Back Office
Nabi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Coordinate patient scheduling and appointment confirmations
- Handle incoming calls and route inquiries to the right team members
- Provide professional, timely communication to both clinicians and patients
- Manage day-to-day administrative operations, including scheduling, data entry, and clinician support
- Oversee billing workflows and support revenue cycle management (RCM) activities
- Reconcile claims, track denials, and follow up with payers to ensure timely reimbursement
- Maintain accurate patient, provider, and insurance records within our EMR and practice management systems
- Support onboarding of new clinicians into administrative and billing systems
- Collaborate with operations leadership to streamline processes and improve efficiency
- Ensure compliance with HIPAA and all payer requirements
- Provide excellent communication and support to both clinicians and patients for administrative needs
Requirements
- 1+ years of healthcare administration experience
- Friendly demeanor as you'll be the first point of contact for many patients
- Previous billing experience (insurance claims, denials, RCM workflows)
- Strong organizational skills and attention to detail
- Comfort with technology (EMRs, billing software, spreadsheets, Google Workspace)
- Ability to work independently in a fast-paced, fully remote environment
- Experience with eating disorder or behavioral health practices
- Familiarity with payer credentialing and provider enrollment workflows
- Experience with systems such as SimplePractice, Healthie, or similar EMRs
- Knowledge of medical billing codes (CPT, ICD-10)
Benefits
- Competitive pay
- Health, dental, and vision insurance (for full-time roles)
- Reimbursement for home technology
- Flexible scheduling within core business hours
- Professional growth opportunities within a rapidly scaling health organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare administrationbilling experienceinsurance claimsdenialsrevenue cycle managementmedical billing codesCPTICD-10
Soft skills
strong organizational skillsattention to detailfriendly demeanorexcellent communicationability to work independently