iClassPro - Class Management Software

General

• Own technical SEO across integrated websites, including migrations, redirects, crawlability, indexation, site structure, performance, and overall technical health.
• Conduct pre-launch reviews to ensure websites are responsive, functional, search-ready, and that critical customer journeys work as intended.
• Lead customer launch and troubleshooting calls, clearly explaining website, domain, DNS, SSL, SEO, and other technical concepts to non-technical audiences.
• Diagnose and resolve complex website issues involving domains, platform configuration, responsive behavior, custom code, integrations, and third-party systems.
• Serve as the Website team’s primary technical escalation resource and take ownership of issues through resolution.
• Partner with the Website Project Coordinator and collaborate with Product, Development, and Support when issues cross between integrated websites and the broader iClassPro platform.
• Establish scalable standards, documentation, tools, and processes that improve website quality, efficiency, and consistency.
• Help shape the long-term technical direction and differentiation of iClassPro’s Integrated Website offering.

Website Solutions Specialist

QA Engineer

• Working closely with the fellow QA Engineers as well as Product and Development teams to build best of class software
• Creating any data sets necessary for manual and automated test scenarios
• Investigate, recreate, and document all error codes and defects for analysis and resolution
• Writing and executing test automation scripts

Quality Assurance Analyst

Account Manager

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia
• Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success
• Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform
• Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest
• Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience
• Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

Business Development Rep

• Generate new business opportunities through inbound and outbound sales activities
• Conduct discovery calls and virtual software demonstrations with prospective clients
• Build and maintain a healthy sales pipeline through prospecting, follow-up, and lead nurturing
• Manage opportunities, activities, and customer interactions within HubSpot CRM
• Execute outbound prospecting campaigns through phone, email, social media, and other outreach methods
• Identify upsell and expansion opportunities within existing customer accounts and coordinate follow-up as appropriate
• Attend industry trade shows, conferences, and events to represent iClassPro and generate new business opportunities
• Achieve and exceed individual sales goals and performance metrics
• Collaborate with Sales and Onboarding teams to ensure a smooth customer experience from initial contact through implementation
• Stay current on industry trends, competitor offerings, and iClassPro product enhancements

Sales and Business Development Specialist

Backend Engineer

• Dive into project requirements to understand program objectives, data needs, and desired outcomes
• Translate concepts into clear program specifications and build prototypes that bring ideas to life
• Turn software designs into clean, high-performing, maintainable code
• Share your expertise by mentoring and guiding junior and mid-level developers, helping elevate the entire team

Website Solutions Specialist

Quality Assurance Analyst

Account Manager

Sales and Business Development Specialist

Senior Developer – .NET