Account Manager

iClassPro - Class Management Software

Account Manager managing client relationships, driving sales, and ensuring satisfaction at iClassPro. Serving youth activity businesses with class management software solutions.

Posted 6/19/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia
Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success
Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform
Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them
Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest
Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience
Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

Requirements

What you’ll need

Experience in youth activity industry strongly preferred
Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment
Strong relationship-building skills and a genuine interest in helping customers succeed
Excellent communication skills, both written and verbal
High level of organization, follow-through, and ownership over your work
Comfort managing multiple accounts and priorities at once
A consultative mindset. You focus on solving problems, not just closing deals
A team-first attitude and willingness to jump in and help where needed.

Benefits

Comp & perks

Highly competitive compensation package
Fun company events that connect our team.
Career growth opportunities in a thriving, purpose-driven company.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesaccount managementcustomer successonboardingconsultative mindset

Soft Skills

relationship-buildingcommunicationorganizationfollow-throughownershipproblem-solvingteamwork