ICL Group

Sales Support Specialist

ICL Group

full-time

Posted on:

Location Type: Office

Location: Istanbul • Turkey

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About the role

  • Contribute to service excellence and enhance customer relations
  • Support the Sales in a Country/Region with order handling, fulfillment/invoicing-payments and ensure compliancy related to customer/distributor relations
  • New account onboarding
  • Contribute to account plans/distributor agreements
  • Support management with forecasting
  • Invoicing
  • Service Enhancement
  • Customer Relation Management Handling
  • Delivery Complaints Compliancy
  • Sales Support Specialist/Coordinator: Responsible for the processes surrounding orders and customers for Turkey
  • Being an independent intermediary between the ASMs, customers (dealers) and the order processing, logistics and finance departments
  • Keeping the forecast up to date via SKEP and assist with sales reporting and forecasting
  • Preparing and updating the price lists
  • Maintaining close contact with our customers, also debtor management; monitoring overdue payments and reminding customers
  • Taking care of the registration and handling of complaints
  • Ensuring correct archiving and keeping the information in CRM (customer files) up to date
  • Provide support to the Area Sales Managers for orders, back orders, etc. and general support to the sales department
  • Request support and processing of information from the market and identifying commercial opportunities with customers and proactively advising
  • Assist with mailings to customers and follow up by telephone
  • Sending marketing and promotional materials when required
  • Preparing and elaborating the account plans
  • Ensure that conditions and agreements with customers are properly recorded and filed (e.g. Trade Allowance file)
  • Daily support Country Manager T&O

Requirements

  • 3-5 years experience in international customer services, sales support functions
  • School for Business Administration (advanced)
  • Fluent English is a must (speaking and writing)
  • Good knowledge of MS-office tools, Word, and PowerPoint
  • Excellent Excel knowledge and expertise is a must.
Benefits
  • ICL is committed to providing reasonable accommodations to applicants with disabilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales supportorder handlinginvoicingforecastingcomplaint handlingdebtor managementaccount planningCRM managementmarket analysis
Soft Skills
communicationindependenceorganizational skillscustomer relationsproactive advisingteam collaborationproblem-solvingattention to detailrelationship managementadaptability
Certifications
School for Business Administration