Salesforce Business Analyst, Active Secret or Public Trust
ICF
full-time
Posted on:
Location: Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $55,124 - $103,083 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudCyber Security
About the role
- Support a Salesforce implementation project for the US Department of Homeland Security (DHS)
- Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements
- Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform
- Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations
- Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews
- Assist in delivering user training to ensure effective adoption and use of the new Salesforce system
- Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval
- Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives
- Participate in Agile ceremonies (e.g., sprint planning, reviews) and provide insights on requirements and process improvements
- Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards
- Work with integrations to 3rd party systems as part of the mission-critical application deployment
Requirements
- 3+ years of work experience in Information Technology, including at least one Salesforce project
- 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite
- 1+ years of experience delivering user training or creating technical documentation
- Candidate must have a Public Trust or an Active Secret clearance
- U.S. Citizenship is required due to federal contract requirements
- Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
- Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
- Must support US Eastern time zone working hours
- Understanding of DoD and federal government security standards and experience supporting ATO processes (preferred)
- Experience working with federal government clients, particularly DHS or DoD (preferred)
- Familiarity with Salesforce, including its general functionality and the use cases it supports (preferred)
- Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment (preferred)
- Prior experience delivering user training or creating technical documentation (preferred)
- Background in data migration projects (preferred)
- Highly effective analytical and problem-solving capabilities; excellent communication and interpersonal skills; organized and detail-oriented (professional skills)