ICD Technologies LLC

Full-stack Engineer

• Creates new and maintains existing software applications and technologies
• Provides technical support for IDOC’s user community
• Participates in all phases of the development project life cycle including working with IDOC users and partners to define and create functional requirements
• Performs technical analysis and design, coding, testing and implementation
• Contributes to Front End, Business Layer, and Back End code base and technology solutions
• Serves as a senior developer on Core Task initiatives which include maintenance and enhancements to existing web applications and integrations
• Manages and contributes to the technical design, coding, testing, writing technical and user documentation related to internal systems enhancements ranging from simple to more advanced complexity
• Provides ongoing updates regarding web development, support, projects, and related accomplishments
• Evaluates the success of implemented projects upon their completion
• Contributes to SQL database design, schema, table definitions, triggers, functions and stored procedures
• Actively participates in the evolution and continual efficiency improvements of the development processes and tools including Gen AI and agentic AI
• Provides support to end users related to problems encountered with internal web applications, api end points and integrated third party technologies
• All other responsibilities and/or other related duties as assigned

Senior Full-Stack Software Developer

Customer Success Manager

• Serve as the first point of contact for all member inquiries via phone, email, and other communication channels
• Provide comprehensive information and guidance on all IDOC products, programs, and services
• Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs)
• Maintain detailed records of all member interactions and follow-up activities in CRM systems
• Identify opportunities to enhance member engagement through additional IDOC offerings
• Conduct consultative discussions to understand member needs and recommend appropriate solutions
• Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

Practice Success Manager

Data Analyst

• Perform monthly refreshes for recurring dashboards/reports that include the latest data and information.
• Support quarterly vendor data uploads into internal database for Finance, ensuring accuracy and timeliness.
• Create follow-up reporting and building ‘next action’ process.
• Collaborate with the various IDOC departments to enhance workflow strategies and communicate changes to any processes.
• Identify opportunities to utilize data-driven insights to optimize business performance and strategic initiatives.
• Continuously monitor data inputs from various data sources (Microsoft SQL, Vendors, Datarails etc.) and highlight/correct any inaccuracies.
• Maintain performance and health of data used across multiple communication channels.
• Identify quality assurance opportunities and develop corresponding documentation/processes to ensure operational excellence.
• Support various ad hoc reporting requests: Gathering requirements, collecting appropriate data, building appropriate output, deriving insights, iterating with key stakeholders
• Support the organization on higher level projects/initiatives, providing expertise and bringing analytical support as needed.

Financial Data Analyst

• Create and improve processes, definitions, workflows
• Assist in gathering requirements, building analytical models and/or reports
• Provide structure to processes
• Collaborate with various departments throughout the organization
• Perform monthly refreshes for recurring dashboards/reports
• Support quarterly vendor data uploads into internal database for Finance
• Create follow-up reporting and building ‘next action’ process
• Identify opportunities to utilize data-driven insights to optimize business performance
• Continuously monitor data inputs from various data sources

Content Manager

• Develop patient-facing content for marketing services.
• Work closely with leadership and subject matter experts to develop a content strategy.
• Plan editorial calendars and write engaging patient-facing content for websites, blog articles, and social media.
• Optimize content for search and review content performance metrics in client Google Analytics accounts.
• Produce engaging, clear text for various platforms.
• Proofread work for accuracy and post updates to business profiles.
• Edit content authored by subject matter experts and other marketing professionals.

Communications

• Support the successful delivery of the annual plan through content creation and internal communication towards internal audiences
• Ensure that activities, initiatives and change affecting our colleagues and member practices are communicated in a timely, engaging, consistent and informative manner
• Support internal stakeholders, and work with the designer where required, with content creation regardless of channel
• Co-develop and manage our communication channel, Viewpoint, through content monitoring and publisher training where required
• Be responsible for the creation of company monthly huddle content and any required follow up for Viewpoint
• In collaboration with the HR team and leaders, announce new employees and changes in the organization using available communication channels
• Working in collaboration with colleagues and key member channel owners, support and guide key stakeholders on delivery in communicating with members
• Ensure we have the most effective intranet platform for members and employees at any given time, initiating, developing, improving and educating

Communications Specialist

Web Designer

• Build and optimize WordPress websites and landing pages designed to support appointment bookings and retail performance.
• Utilize HTML, CSS, and JavaScript to create high-performing, mobile-first user experiences.
• Develop and maintain scalable template systems that support standardized campaign delivery.
• Implement SEO best practices and ensure technical optimization across all builds.
• Implement and support tracking infrastructure including GA4, conversion events, UTM structures, and pixel integrations.
• Support landing page builds aligned to paid media campaigns including Google Ads and Meta.
• Ensure cross-browser compatibility and performance optimization across devices.
• Design WordPress websites using Divi and other frameworks, ensuring alignment with client branding while prioritizing user experience and conversion performance.
• Build modular design systems that allow for repeatable, efficient asset production across multiple practices.
• Translate strategic recommendations into structured activation messaging within predefined campaign templates.
• Optimize booking flows, call-to-action placement, and page structure using performance data and best practices.
• Continuously improve user experience and site structure to increase measurable outcomes.
• Select and implement visual assets that support revenue-driving service lines including clinical services, retail, contact lenses, and specialty offerings.
• Make updates to client websites while maintaining template integrity, quality, and delivery efficiency.