ICD Technologies LLC

Events

• Own the planning and execution of assigned events from concept through completion, including: Study Group meetings, regional dinners with local ODs, approx 150 per year State Association conferences & small scale industry events, internal meetings and company events, virtual events and webinars, additional member engagement events as assigned.
• Coordinate IDOC's participation in industry tradeshows by managing exhibitor deadlines and required forms, coordinating booth logistics and shipping, ordering event materials and promotional items, coordinating staff travel logistics, creating event schedules and staff resources, managing booth inventory and event supplies, supporting onsite booth operations, researching and tracking future industry event opportunities for consideration by the Events team.
• Provide planning and onsite support for IDOC's premier events, including Vision Forward and Connection, which may include registration, hotel rooming lists, speaker coordination, session logistics, event mobile app updates, onsite attendee experience, and general event logistics before, during, and after each event.
• Maintain the master events calendar, inventory of event supplies, booth materials, signage, and promotional items, coordinate shipping and receiving for event materials, maintain event documentation, timelines, and checklists, and recommend process improvements that increase efficiency across the Events team.

Event Coordinator

Marketing

• Work with channel owners across Events, Digital, Web, Social, and CRM
• Ensure agreements with vendor partners are executed on time and on message
• Execute communications of vendor programs to membership
• Identify opportunities for vendors and shape future vendor sponsorship packages

Vendor Marketing Associate Manager

Full-stack Engineer

• Creates new and maintains existing software applications and technologies
• Provides technical support for IDOC’s user community
• Participates in all phases of the development project life cycle including working with IDOC users and partners to define and create functional requirements
• Performs technical analysis and design, coding, testing and implementation
• Contributes to Front End, Business Layer, and Back End code base and technology solutions
• Serves as a senior developer on Core Task initiatives which include maintenance and enhancements to existing web applications and integrations
• Manages and contributes to the technical design, coding, testing, writing technical and user documentation related to internal systems enhancements ranging from simple to more advanced complexity
• Provides ongoing updates regarding web development, support, projects, and related accomplishments
• Evaluates the success of implemented projects upon their completion
• Contributes to SQL database design, schema, table definitions, triggers, functions and stored procedures
• Actively participates in the evolution and continual efficiency improvements of the development processes and tools including Gen AI and agentic AI
• Provides support to end users related to problems encountered with internal web applications, api end points and integrated third party technologies
• All other responsibilities and/or other related duties as assigned

Senior Full-Stack Software Developer

Customer Success Manager

• Serve as the first point of contact for all member inquiries via phone, email, and other communication channels
• Provide comprehensive information and guidance on all IDOC products, programs, and services
• Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs)
• Maintain detailed records of all member interactions and follow-up activities in CRM systems
• Identify opportunities to enhance member engagement through additional IDOC offerings
• Conduct consultative discussions to understand member needs and recommend appropriate solutions
• Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

Event Coordinator

Vendor Marketing Associate Manager

Senior Full-Stack Software Developer

Practice Success Manager