Practice Success Manager

ICD Technologies LLC

Consultant providing support and sales guidance to member optometrists at IDOC. Resolving inquiries and improving member engagement through consultative approaches.

Posted 6/2/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for all member inquiries via phone, email, and other communication channels
Provide comprehensive information and guidance on all IDOC products, programs, and services
Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs)
Maintain detailed records of all member interactions and follow-up activities in CRM systems
Identify opportunities to enhance member engagement through additional IDOC offerings
Conduct consultative discussions to understand member needs and recommend appropriate solutions
Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

Requirements

What you’ll need

5+ years of customer service or support experience required
5+ years of sales or consultative selling experience preferred
Optical industry experience strongly preferred
Proficiency with Microsoft Office (string Excel and PowerPoint a must)
Strong organization and prioritization skills
Ability to communicate confidently with members of senior management
People management experience preferred

Benefits

Comp & perks

Continuing education opportunities
National, regional, and local peer networking events

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesalesconsultative sellingCRM systemsMicrosoft OfficeExcelPowerPoint

Soft Skills

organizationprioritizationcommunicationproblem-solvingcollaboration