Icaro Tech

Financial Planning and Analysis

• Perform purchasing processes, including requesting and comparing quotes, verifying and tracking orders, and posting invoices in the ERP
• Process and verify expense reimbursements
• Handle credit card closing processes, including posting transactions, attaching receipts, and meeting deadlines
• Provide general support to employees
• Support organization and control of financial documents
• Assist with the department's financial routines

Financial Analyst, Junior

Analyst

• Atendimento de primeiro nível de requisições do cliente, por sistema, e-mail e telefone
• Registro dos atendimentos em ferramentas de gestão de tickets
• Acompanhar e monitorar ambiente do cliente, verificando sistemas e máquinas para garantir o pleno funcionamento
• Analisar e executar manutenções preventivas nos ambientes do cliente
• Manutenção do sistema de monitoração
• Receber e executar solicitações de serviço (SR) dos clientes
• Receber e analisar tickets de incidentes
• Prover solução de contorno para minimizar impacto no cliente
• Acionar e escalar outras equipes quando necessário

Analista de Service Desk – Turno Noturno

Support Engineer

• Monitor the client environment, checking systems and machines to ensure full operation
• Analyze and perform preventive maintenance in client environments
• Receive and analyze incident and problem tickets reported by the client
• Receive and fulfill service requests
• Provide workarounds to minimize customer impact during failures
• Develop permanent solutions to problems
• Execute, oversee, and monitor change/maintenance windows
• Manage performance and capacity
• Manage backups and recovery plans
• Participate in a rotating on-call schedule outside business hours
• Perform on-site visits in the São Paulo Metropolitan Area

Mid-level Support Analyst – Infrastructure

Backend Engineer

• Specify and refine requirements
• Plan the code architecture for the features to be developed
• Implement and/or support other developers in implementation
• Fix bugs and add features to software

Financial Analyst, Junior

Analista de Service Desk – Turno Noturno

Mid-level Support Analyst – Infrastructure

Fullstack .NET Developer – Bilingual