Mid-level Support Analyst – Infrastructure
Icaro Tech
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Linux
About the role
- Monitor the client environment, checking systems and machines to ensure full operation
- Analyze and perform preventive maintenance in client environments
- Receive and analyze incident and problem tickets reported by the client
- Receive and fulfill service requests
- Provide workarounds to minimize customer impact during failures
- Develop permanent solutions to problems
- Execute, oversee, and monitor change/maintenance windows
- Manage performance and capacity
- Manage backups and recovery plans
- Participate in a rotating on-call schedule outside business hours
- Perform on-site visits in the São Paulo Metropolitan Area
Requirements
- Experience with infrastructure deployment or support
- Experience with virtualization solutions
- Experience with storage solutions
- Experience with OCI (Oracle Cloud Infrastructure)
- Experience with Linux environments
- Experience administering physical and virtual machines
- Intermediate networking knowledge
- Knowledge of backup solutions and recovery planning
- Knowledge of Windows environments
- Knowledge of SAN (Storage Area Network)
- Clear and effective communication
- Teamwork
- Initiative
- Logical reasoning
- Critical thinking and a sense of urgency
- Intermediate English (reading, writing, and ability to participate in meetings and calls)
Benefits
- Work anywhere: option to work remotely or from one of our offices
- Birthday day off
- Flexible hours
- Food allowance
- Meal voucher
- Transportation allowance
- No dress code
- TotalPass
- Health insurance
- Dental plan
- Pet health insurance
- Partnerships with service providers and establishments
- Tuition assistance for postgraduate studies
- Language course subsidy
- Training and development program
- Mentoring and tutoring program
- Home office allowance
- Childcare assistance
- Life insurance
- Employee referral bonus
- Profit-sharing
- Breaktime: managed by HR
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
infrastructure deploymentvirtualization solutionsstorage solutionsOCILinux environmentsphysical and virtual machine administrationnetworkingbackup solutionsrecovery planningWindows environments
Soft skills
clear communicationteamworkinitiativelogical reasoningcritical thinkingsense of urgency