Senior IT Support Engineer
ICAP Employment Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Kallithea • Greece
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Job Level
Tech Stack
About the role
- - Provide day-to-day end-user IT support (remote & on-site)
- - Manage and maintain PCs, laptops, and endpoints
- - Diagnose and resolve hardware, software, and network issues
- - Log, track, and resolve support tickets within agreed SLAs
- - Administer Active Directory (onboarding/offboarding, security groups)
- - Manage cloud-based platforms (RMM, Microsoft 365)
- - Ensure compliance with operational and security procedures
- - Prepare basic reporting and ensure endpoint health
Requirements
- - Degree in Computer Science, IT, or related field (or equivalent experience)
- - Minimum 5 years’ experience in IT Support / Helpdesk / Desktop Support roles
- - Hands-on experience with Windows 11 and Active Directory
- - Good understanding of networking fundamentals and mobile devices
- - Strong problem-solving, communication, and organizational skills
- - Team-oriented mindset with a proactive attitude
- - Good command of English
Benefits
- - Salary aligned with experience and seniority
- - Hybrid working model
- - Private medical insurance
- - Career development opportunities within a fast-growing organization
- - A supportive environment that values balance and long-term collaboration
- *All applications will be treated with strict confidentiality.*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportdesktop supportActive DirectoryWindows 11networking fundamentalshardware troubleshootingsoftware troubleshootingticket resolutionendpoint managementcloud-based platforms
Soft skills
problem-solvingcommunicationorganizational skillsteam-orientedproactive attitude
Certifications
degree in Computer Sciencedegree in ITrelated field experience