IAG Cargo

Manager

• Ensure all programmes meet the agreed transformation agenda and drive execution, applying best practice across different streams where appropriate.
• Agile deployment into tactical programmes to ensure transformation delivery on time and within budget, ensuring all risks mitigations are put in place.
• Supporting business areas with external perspective and insightful, thorough analysis to recommend areas for improvement.
• Responsible for continuous review of the portfolio of work across workstreams to help teams to identify dependencies, cross departmental issues and gaps to enable proactive issue resolution.
• Analysing robust data sets and running bottom-up diagnostics on departments to highlight underlying opportunities to develop quality transformational plans, not just incremental delivery.
• Challenge teams and processes to ensure targets are being met using an agile mindset.
• Pro-actively manage the agendas and commissioning papers for key internal and external meetings, and in some cases chairing meetings or leading working groups or committees.
• Continuously communicating the vision, objectives and milestones throughout the organisation and with wider partners and stakeholders.
• Lead and deliver process improvement initiatives by analysing, redesigning, and implementing efficient, customer-focused business processes using Lean/Six Sigma methodologies across multiple projects, including facilitation of workshops as required.

Transformation Manager

Architect

• Reporting directly to the Head of Technology - Digital Sales, the Product (Digital) Architect bridges business strategy, product vision and technical execution.
• Operating across both product-focused and solution-focused initiatives, the role ensures that digital solutions are robustly designed, technically sound, and aligned with business goals.
• Analyse business needs, define architectural direction, create technical designs, and partner closely with engineering, product, and delivery teams.
• Collaborate with Enterprise and Domain Architecture to ensure all solutions align with IAG’s architectural standards, roadmaps and strategic principles.
• Flex depending on the initiative sometimes shaping the architecture of a digital product, other times defining cross-functional solutions for complex business problems.

Product Architect

Project Manager

• Focus on the planning and delivery of core transformational projects, in line with internal control and financial guidelines.
• Consistently deliver projects against prescribed criteria and standards, supporting an environment where all aspects of delivery (i.e. progress/issues/risks/resources) are effectively managed.
• Proactively identify and manage risks, issues and dependencies at a project level, leveraging project management and relationship-building skills to achieve this.
• Present an accurate view of transformation delivery at project level, ensuring change control is managed tightly.
• With support, identify and facilitate trade-offs within and outside areas of delivery responsibility as appropriate.
• Support effective resource planning at a project level, working closely with Transformation and wider business resource owners to support effective allocation of common resources and skills.
• Ensure effective communication to all project stakeholders and, with support, to other parts and levels of the organisation.
• Report project progress against change targets and identify effective mitigation to address gaps identified at a project level.
• Comply with standardised IAG Cargo project management principles, techniques, methods and tools.
• Support effective relationship and supplier management with external suppliers.
• Support embedding of change into the organisation at all levels through effective business change planning and implementation, at project level.
• Contribute to strong working relationships with project sponsors, accountable business owners and senior managers, within the agreed project delivery remit.
• Lead and deliver process improvement initiatives by analysing, redesigning, and implementing efficient, customer-focused business processes using Lean/Six Sigma methodologies across multiple projects, inc facilitation of workshops as required.

• Own the end-to-end testing approach for assigned initiatives, ensuring solutions are fit for purpose and delivered right first time.
• Define and maintain risk-based test strategies and plans, aligned to business processes, delivery milestones, and quality outcomes.
• Surface and manage quality risks and dependencies early, working with delivery leadership to mitigate impact.
• Champion an automation-first testing mindset, ensuring manual testing is used deliberately and automation is applied where it delivers the most value.
• Support teams on the testing maturity journey from manual to automated and increasingly autonomous testing.
• Work collaboratively with engineers and partners to increase automation coverage, reduce repetitive effort, and improve feedback cycles.
• Plan and coordinate end-to-end test execution, including UAT, regression, integration, and B2B testing where required.
• Ensure test readiness across environments, data, tooling, and capability.
• Own the defect lifecycle, ensuring issues are prioritised, resolved, retested, and learned from.
• Provide clear insight into release readiness, enabling confident go-live decisions.
• Build strong, trusted relationships across business, technology, and supplier teams.
• Act as a quality and automation advocate, translating test outcomes into clear, decision-ready insight.
• Influence and bring stakeholders on the journey through collaboration, coaching, and transparency.
• Ensure adherence to IAG Cargo standards, governance, and ways of working.
• Use metrics, feedback, and retrospectives to continuously improve testing effectiveness, maturity, and efficiency.

Solution Assurance Test Manager

Analyst

• Conduct comprehensive market, competitor, and industry analysis to identify emerging trends, risks, and opportunities.
• Convert long-term market analysis into scenario planning and actionable business opportunities.
• Deliver clear, concise, and actionable insight reports and presentations to inform strategic planning and business decisions.
• Deliver strategy projects that require cross-departmental review or input, ensuring an independent and neutral perspective is maintained throughout.
• Support the development of strategic recommendations by providing robust external data and analysis.
• Build and maintain relationships with key internal stakeholders.
• Monitor and report on competitor strategies, market developments, and regulatory changes.
• Contribute to the continuous improvement of insight and analysis capabilities.

Transformation Manager

Product Architect

Project Manager

Solution Assurance Test Manager

Strategy Analyst