IAG Cargo

Compliance

• Oversee global operations compliance and drive quality assurance across IAG Cargo.
• Provide support and advice to the regions in fields of aviation security, health & safety, standards and quality management.
• Develop and manage an audit, inspection and monitoring plan for the IAGC network to ensure compliance with Air Operations, ISARPS and other regulations, each operating companies policy and IAG Cargo's standards.
• Where shortfalls exist make appropriate recommendations and monitor completion.
• Carry out investigations of safety & security incidents as required and directed by Compliance management.
• Produce clear and concise reports on findings, observations and recommendations through the various tools of the quality programme.
• Support in the development, implementation and maintenance of the combined global technical standards across IAGC.
• Support the process of obtaining and maintaining regulatory approvals where they are required.
• Production of trend analysis, metric collection, analytics and reporting across all operations, ensuring transparency across the network.

Quality & Compliance Executive

Account Manager

• To take accountability for managing and developing a portfolio of customer accounts on a national basis for IAG Cargo in UK and Ireland.
• The post holder is responsible for building Account Development Plans that align with the division’s commercial strategy and ensure delivery of key metrics including revenue and customer satisfaction across the territory.
• The post holder is expected to be in the office or with customers during normal working hours and from time to time will be required to engage in activity outside normal working hours such as hosting customer events and attending meetings accommodating colleagues from different time zones.
• Team members are expected to travel extensively to attend face to face customer meetings in customer branch offices and from time to time participate in head office activities.
• The post holder will manage the strategic relationship between their portfolio and IAG Cargo.
• To facilitate this, the post holder will develop a detailed understanding of export and import activities and business flows, IAG Cargo products and capabilities in additional to being able to converse on market and competitor dynamics.
• Embrace CRM and market intelligence applications prescribed by IAG Cargo and use these effectively to achieve role responsibilities, and champion use throughout IAG Cargo.
• Create, manage, track and report on Account Development Plans ensuring that these plans continue to be fit for purpose with regard to market changes, capacity or IAG Cargo strategy.
• Manage customer opportunity pipeline.
• Manage tender and adhoc pricing requests as required.
• Collaborate with internal stakeholders to negotiate complex contract agreements covering multiple trade lanes, product types and pricing tiers.
• Sets strategic direction and tactics for portfolio of accounts for General Sales Agent and junior team members where relevant.
• Has responsibility of achieving agreed KPIs including financial performance and customer satisfaction measures for portfolio.
• Promotes and champions IAGC digital distribution platforms and initiatives.

National Account Manager

Manager

• Lead the coordinated delivery of IAG Cargo’s most important global commercial initiatives.
• Manage the Regional Business Managers, providing clear direction, support and challenge.
• Work across regions to ensure consistent execution, strong governance and clear progress in support of the Global Selling Strategy and Joint Business partnerships.
• Coordinate Business Management activity for Joint Business partnerships (e.g. QR, MH), ensuring alignment, governance and consolidated reporting.
• Coordinate delivery of the sales incentive process across regions, including timelines, inputs and execution.
• Support delivery of the Global Selling Strategy by embedding a global mindset and ensuring aligned regional execution.
• Provide structured tracking, governance and issue resolution to accelerate delivery of agreed priorities.
• Identify cross‑regional dependencies, risks and opportunities, escalating where required to enable effective decision‑making.
• Partner closely with Sales Effectiveness Manager and Head of Business Management to ensure alignment on directorate priorities.

Quality & Compliance Executive

National Account Manager

Global Business Manager