IAG Cargo

Manager

• Lead the coordinated delivery of IAG Cargo’s most important global commercial initiatives.
• Manage the Regional Business Managers, providing clear direction, support and challenge.
• Work across regions to ensure consistent execution, strong governance and clear progress in support of the Global Selling Strategy and Joint Business partnerships.
• Coordinate Business Management activity for Joint Business partnerships (e.g. QR, MH), ensuring alignment, governance and consolidated reporting.
• Coordinate delivery of the sales incentive process across regions, including timelines, inputs and execution.
• Support delivery of the Global Selling Strategy by embedding a global mindset and ensuring aligned regional execution.
• Provide structured tracking, governance and issue resolution to accelerate delivery of agreed priorities.
• Identify cross‑regional dependencies, risks and opportunities, escalating where required to enable effective decision‑making.
• Partner closely with Sales Effectiveness Manager and Head of Business Management to ensure alignment on directorate priorities.

Global Business Manager

• Leverage operational performance metrics and insights to frame, prioritize and drive Madrid hub efficiency initiatives.
• Lead the continuous improvement of operational processes to increase productivity, simplifying workflows, eliminating bottlenecks and improving service resilience.
• Act as a key operational partner to the Head of the Madrid Hub, providing insights and recommendations to support performance, efficiency and decision-making.
• Lead business cases and presentations decks to support the Head of MAD hub with IACG director’s board.
• Propose and implement process improvements in the Madrid Cargo Hub Operation.
• Manage a portfolio of suppliers which performs part of the Madrid Cargo Hub Operation (including MASA trucks, South ramp, equipment maintenance, etc).
• Maintain close day-to-day control of supplier performance against agreed SLAs, KPIs and service levels, ensuring operational continuity, safety and quality.
• Work closely with Procurement in the renewal, negotiation and performance management of supplier contracts providing operational input and accountability.
• Own the optimisation of staff rostering and operational resource deployment, ensuring alignment with operational demand, productivity targets, training requirements and compliance.
• Handle equipment fleet management of the Madrid Hub cargo operation (dollies, forklifts, etc, including purchase, maintenance, stock and utilization levels).

Global Business Manager

Equipment, Suppliers & Resources Manager