IAG Cargo

Manager

• Leverage operational performance metrics and insights to frame, prioritize and drive Madrid hub efficiency initiatives.
• Lead the continuous improvement of operational processes to increase productivity, simplifying workflows, eliminating bottlenecks and improving service resilience.
• Act as a key operational partner to the Head of the Madrid Hub, providing insights and recommendations to support performance, efficiency and decision-making.
• Lead business cases and presentations decks to support the Head of MAD hub with IACG director’s board.
• Propose and implement process improvements in the Madrid Cargo Hub Operation.
• Manage a portfolio of suppliers which performs part of the Madrid Cargo Hub Operation (including MASA trucks, South ramp, equipment maintenance, etc).
• Maintain close day-to-day control of supplier performance against agreed SLAs, KPIs and service levels, ensuring operational continuity, safety and quality.
• Work closely with Procurement in the renewal, negotiation and performance management of supplier contracts providing operational input and accountability.
• Own the optimisation of staff rostering and operational resource deployment, ensuring alignment with operational demand, productivity targets, training requirements and compliance.
• Handle equipment fleet management of the Madrid Hub cargo operation (dollies, forklifts, etc, including purchase, maintenance, stock and utilization levels).

Equipment, Suppliers & Resources Manager