Support Service Management client projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
Support change activities, ensuring stakeholder alignment and readiness for go-live.
Apply project management principles to coordinate delivery milestones, manage dependencies, and drive progress
Provide ITSM and SIAM guidance to ensure the design and delivery of effective solutions that align with client needs.
Manage ITSM and SIAM governance in line with ITIL and other appropriate frameworks, ensuring compliance and operational excellence.
Work collaboratively with clients and internal teams to ensure alignment and mutual understanding of project goals.
Provide regular updates and progress reports to clients, maintaining transparency and trust.

Requirements

Ability to hold or currently holding SC/DV clearance.
Experience delivering for Defence Sector, i.e. DE&S and Defence Digital
Experience delivering in Central Government, i.e. Home Office, HMRC and DEFRA
Experience in Service Management governance and familiarity with SIAM environments.
Change management experience, including ITIL change processes and business change adoption.
Specialist knowledge within one or more area of Service Management, with developing expertise across multiple ITSM and SIAM disciplines.
ITIL Foundation Level qualified, with demonstrable experience applying ITSM and SIAM principles in live environments.

Benefits

Private healthcare/medical cover & Group life insurance
Annual bonus scheme (dependent on personal and company performance)
25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company – rising to a maximum of 30 days + bank holidays).
Enhanced Reservist Leave – up to 10 days paid.
Annual leave purchase scheme (up to 5 days per year)
5% company pension contribution
£250.00 annual donation towards a charity or grassroots organisation of your choice
Personal wellness benefit of £120.00 per month, access to unlimited 1-1 counselling support and a wealth of wellbeing and support resources
Enhanced parental leave
Electric car leasing salary sacrifice scheme
Cycle to work scheme (save 25-39% on a bike and accessories)
Paid qualifications for employees at all levels
Internal Employee Networks, regular social events throughout the year and charity fundraising activities to get involved with if you wish.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementITSMSIAMchange managementITILService Management governancebusiness change adoptionstakeholder alignmentdelivery milestonesdependencies management

Soft Skills

collaborationcommunicationtransparencytrustalignmentorganizational skillsprogress reportingclient relationship managementproblem-solvingleadership

Certifications

ITIL Foundation LevelSC clearanceDV clearance