i3 Verticals

Associate Director – Implementations

i3 Verticals

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Job Level

Senior

Tech Stack

SQL

About the role

  • Management of Professional Services Department including assigning new client implementation work orders to software implementation staff
  • Provide implementation services to clients
  • Manage workload and client expectations
  • Review work and billable hours completed by implementation staff
  • Provide guidance and assistance to staff as needed
  • Resolve client issues as needed
  • Communicate open work order status to other department managers in weekly meetings
  • Seek information and assistance for more complex issues from other departments and supervisors
  • Oversee daily performance of implementation consultant
  • Provide software implementation services to assigned
  • Assign new clients to implementation
  • Develop training procedures and materials for software
  • Review implementation work
  • Review and approve PTO of department
  • Attend weekly implementation meetings to review current work and any items and escalations
  • Provide annual job goals and performance
  • Attend meetings with immediate supervisor as necessary
  • Attend manager meetings, as necessary
  • Determine strategies and policies for the Implementation Department
  • Manage workflow in the Implementation department, resolving disputes
  • Provide guidance to Implementation team on items and escalations outside of their department
  • Resolve any disputes between Implementation Department
  • Clarification of roles and check pulse of all team members periodically
  • Lead bi-weekly Implementation Standup Meetings and weekly Workload Meetings
  • Ensure client satisfaction from clients
  • Create weekly departmental overview to VP of Operations and Client stakeholders
  • Review resumes, schedule interviews, and lead job interviews for open positions
  • Create and approve HR documentation
  • Document the standard operating procedures of the job functions of the Implementation department

Requirements

  • 8+ years of Software Implementation experience
  • High School Diploma
  • Customer Service Experience
  • Bachelor's degree in IT or related field (preferred)
  • Extensive Judicial System Knowledge and Experience (preferred)
  • Accounting Software Knowledge and Experience (preferred)
  • Program Management Experience over multiple concurrent teams (preferred)
  • SQL Server Knowledge, preferred (preferred)
  • Microsoft 365, Jira, Support Ticketing system knowledge (preferred)
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Software ImplementationProgram ManagementSQL ServerAccounting Software KnowledgeJudicial System Knowledge
Soft Skills
Client ManagementTeam LeadershipCommunicationConflict ResolutionTraining Development