IT Support Specialist I

I Am Boundless, Inc.

full-time

Posted on: 10/1/2025

Location Type: Hybrid

Location: Worthington • Ohio • 🇺🇸 United States

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Salary

💰 $55,000 - $70,000 per year

Job Level

Junior

Tech Stack

AndroidLinuxServiceNow

About the role

Provide basic laptop/mobile support (Windows, Mac, Linux, Apple, Android).
Provide basic software support for agency specific applications and others, including Microsoft Office365, Google Apps, and other business applications.
Provide problem diagnosis and resolution for basic software, hardware, and network issues, equipment setup.
Recognize when to escalate unresolved issues to advanced support staff and provide seamless handoffs.
LAN support, networked printer support, basic internal network/server troubleshooting, configure wireless settings/patching.
Monitor system performance and report anomalies.
Offer users step-by-step solutions and provide clear instructions on software and hardware usage.
Receive, log, manage, refer or resolve incident tickets within the prescribed processes and SLAs.
Provide support for software and application installation and upgrades.
Identify, communicate, and eliminate trends related to technology incidents.
Maintain confidentiality about the information being processed, stored, or accessed by the end-users on the network.
Demonstrate the ability to work independently and prioritize multiple competing tasks.
Attend training sessions and stay updated with system information, changes, and updates.
Other duties as assigned.

Requirements

High school diploma or equivalent
Associate degree in IT or related field is a plus
Minimum 1 year work experience in a technical role
Familiarity with common operating systems and software applications (Windows, Mac, Linux, Apple, Android)
Experience supporting Windows
Ability to diagnose and resolve basic technical issues
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow)
Strong interpersonal skills with a customer-centric attitude
Ability to learn and support new systems and applications

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

laptop supportmobile supportWindowsMacLinuxsoftware supporthardware troubleshootingnetwork troubleshootingincident managementtechnical issue resolution

Soft skills

interpersonal skillscustomer-centric attitudeindependent worktask prioritizationclear communication

Certifications

high school diplomaassociate degree in IT