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IT Manager, Merchandising Solutions Delivery
Signet Jewelers
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Ohio, Texas • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
OracleSQLUnix
About the role
- Manage and lead a high-performing diverse technical team and deliver performance feedback, coaching and mentoring.
- Encourage teamwork at all levels and cross-functionally.
- Maintain and develop staff by orienting, and training employees; develop personal growth opportunities.
- Grow and maintain relationships with business leaders and customers at all levels in the organization.
- Maintain quality of service by establishing and enforcing team standards.
- Actively manage relationships with all related vendors.
- Serve as technical point of escalation in one or more of managed technologies.
- Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies.
- Complete projects by coordinating resources and timelines with various departments.
- Manage support activities to ensure that service level agreements are met or exceeded.
- Ensure that the health and efficiency of Signet’s technical assets are maintained and continually improved.
- Identify, evaluate, and collaborate with stakeholders regarding opportunities for improvement and provide constructive suggestions for change.
- Identify and alert management of problems that will impact progress on projects and other activities.
- Recommend information technology strategies for business growth, system performance, security, and other system enhancements by maximizing functionality of existing technologies and providing recommendations for upgrades as needed.
- Proactively research ways to improve efficiency, thus increasing productivity and ease of use for internal customers.
Requirements
- Bachelor’s degree, or equivalent experience.
- 8+ years of experience in related field.
- 6 - 10 years of leadership/management experience with technical system transformational focus.
- Retail industry knowledge required (Ex. merchandising, inventory management, replenishment, forecasting).
- Preferred background in Oracle Retail applications; Experience with other retail enterprise software strongly considered.
- Oracle database
- PL/SQL
- Unix scripting
- Listening, verbal and written communications skills with the ability to translate information into understandable terms to a variety of audiences.
- Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement.
- Motivated and competent to contribute appropriate time and effort to work needing attention.
- Attentive to detail with focus on accurate and timely results.
- Organized and able to prioritize tasks, responding effectively to competing needs.
- Attentive and reactive to customer needs and concerns.
- Strong customer service orientation.
Benefits
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle Retail applicationsOracle databasePL/SQLUnix scripting
Soft skills
coachingmentoringteamworkcommunicationproblem-solvingattention to detailorganizationcustomer service orientation
Certifications
Bachelor's degree
