IT Support

• Manage and lead a high-performing diverse technical team and deliver performance feedback, coaching and mentoring.
• Encourage teamwork at all levels and cross-functionally.
• Maintain and develop staff by orienting, and training employees; develop personal growth opportunities.
• Grow and maintain relationships with business leaders and customers at all levels in the organization.
• Maintain quality of service by establishing and enforcing team standards.
• Actively manage relationships with all related vendors.
• Serve as technical point of escalation in one or more of managed technologies.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies.
• Complete projects by coordinating resources and timelines with various departments.
• Manage support activities to ensure that service level agreements are met or exceeded.
• Ensure that the health and efficiency of Signet’s technical assets are maintained and continually improved.
• Identify, evaluate, and collaborate with stakeholders regarding opportunities for improvement and provide constructive suggestions for change.
• Identify and alert management of problems that will impact progress on projects and other activities.
• Recommend information technology strategies for business growth, system performance, security, and other system enhancements by maximizing functionality of existing technologies and providing recommendations for upgrades as needed.
• Proactively research ways to improve efficiency, thus increasing productivity and ease of use for internal customers.

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