Develop, evolve & implement the overall Bluelink and Genesis Connected Services (GCS) business strategy and its future features and services.
Own the Connected vehicle/telematics feature set - prepare incoming features.
Update assets such as feature matrix’, educate dealers, and provide call center training
Develop and propose recommendations, with other Hyundai business groups, for new telematics & connected products, features, and services along with technical design, interfaces, and operations roadmaps.
Coordinate with existing and prospective supplier(s) and the Company’s Legal Department to develop and maintain necessary RFPs, Statements of Work (SOW), and Service Level Agreements (SLA).
Maintain budget file for projects.
Analyze and evaluate competitor products including trends, performance and consumer feedback.
Coordinate with the Hyundai business groups to develop infrastructures to support telematics/wireless products while ensuring the Company is compliant with Canadian regulations.
Triage escalated call center inquiries, utilize JIRA for ticketing and management of issues
Forecast and report on telematics sales, enrollment, call center calls, revenue
Manage supplier relationships and coordinate feature/services testing.
Coordinate with quality and service teams locally and globally for vehicle features and texting
Evaluate financial offerings and models from various suppliers on quality, innovation and value to the customers.
Assist marketing with Bluelink/GCS shoots by providing assets and expertise
Keep up-to-date with competitive offerings in both the automotive OEM market, and the consumer electronics and wireless communication industries.

Requirements

Undergraduate degree - preferably in Business or Engineering, or an equivalent combination of experience and education
5+ years’ experience
Experience with vendor relationship management and project management
Experience with JIRA would be an asset
Product owner and/or product management experience
Product Planning experience with an Automotive OEM
Understanding of general technology (apps, over-the-air updates), automotive technology (electric vehicles, infotainment, navigation, apps) and/or consumer electronics such as smart phones.
Purchasing and vendor management experience including contract and SOW development.
Proficiency in the use of the Microsoft Office suite of products, particularly MS Excel, MS PowerPoint.
Interested and/or knowledgeable in cellular communications, cloud technology, smart home, and IOT.
Occasional travel to other provinces, US
Occasional evening meetings (PST/KST time zone)
Occasional need to go in/out of vehicles for testing

Benefits

Award Winning Work Culture
Health Benefits Start Day One
Car Leasing Program
Flexible start times
RRSP Matching
Maternity and Parental Leave Top-Up
Career Development and Mentoring Program
Tuition Reimbursement Support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementvendor relationship managementproduct managementproduct planningtelematicsconnected servicesautomotive technologyfinancial analysisfeature developmentdata analysis

Soft Skills

communicationcollaborationproblem-solvinganalytical thinkingleadershiptrainingbudget managementcustomer servicestrategic thinkingadaptability