Hyper Hippo Entertainment

Contract Specialist

• Deliver exceptional support to our players through Helpshift by responding to tickets with empathy, resolving issues, and ensuring every player feels heard, valued, and supported.
• Engage with our communities across social media, app store reviews, Discord, Reddit, and game forums by answering questions, addressing concerns, and fostering positive player experiences.
• Partner with QA and Live Ops teams to investigate issues, troubleshoot player-reported problems, and communicate updates during game launches, live events, and service interruptions.
• Collect, analyze, and share player feedback and community sentiment to help inform product improvements, feature discussions, and future game development.
• Build trust and strengthen long-term player relationships by providing timely, thoughtful communication that encourages players to return and stay engaged with our games.

Player Experience Specialist – Part-Time, 8 Month Contract

Data Analyst

• Evaluate and articulate risks and opportunities in our live game operations through detailed analysis and interpretation of our data
• Design and develop predictive models to support business forecasting, strategic planning and scenario analyses that inform decision making
• Act as an interpreter and bridge between data and the business by creating thoughtful reports and dashboards, helping to visualize insights that our teams can use every day
• Build and maintain strong relationships with all members of the team, sharing insights and tools that champion change and innovation within our live game operations
• Architect of data quality policies and governance that promote integrity in our data and consistency in our review and policy