Player Experience Specialist – Part-Time, 8 Month Contract

Hyper Hippo Entertainment

Player Experience Specialist at Hyper Hippo providing exceptional support to players and engaging with gaming communities. Focused on enhancing player experiences across multiple platforms.

Posted 7/26/2026part-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$19 - CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on player support and community engagement, utilizing effective communication and problem-solving abilities to enhance player experiences. Proficient in analyzing feedback and collaborating with teams to drive product improvements in a dynamic gaming environment.

Highest-signal resume keywords

Customer Service ExperienceSocial Media EngagementWritten And Verbal CommunicationTroubleshooting Mobile DevicesTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingPlayer Feedback AnalysisCommunity Sentiment AnalysisGame SupportIssue Resolution

Soft Skills

EmpathySelf-MotivationAdaptabilityPositive AttitudeCollaboration

Tools & Technologies

HelpshiftDiscordRedditSocial Media PlatformsGame Forums

Industry Keywords

Gaming IndustryCustomer SupportLive OperationsQuality AssuranceCommunity Engagement

About the role

Key responsibilities & impact

Deliver exceptional support to our players through Helpshift by responding to tickets with empathy, resolving issues, and ensuring every player feels heard, valued, and supported.
Engage with our communities across social media, app store reviews, Discord, Reddit, and game forums by answering questions, addressing concerns, and fostering positive player experiences.
Partner with QA and Live Ops teams to investigate issues, troubleshoot player-reported problems, and communicate updates during game launches, live events, and service interruptions.
Collect, analyze, and share player feedback and community sentiment to help inform product improvements, feature discussions, and future game development.
Build trust and strengthen long-term player relationships by providing timely, thoughtful communication that encourages players to return and stay engaged with our games.

Requirements

What you’ll need

Experience in the customer service industry – preferably in tech or gaming
Great understanding of social media platforms and how to use them
Strong written and verbal communication skills
Strong knowledge of mobile devices and computers – able to troubleshoot issues
Self-motivated and self-directed
Open and excited to learn new tasks
Ability to collaborate with team members to accomplish goals and objectives
A positive attitude and the ability to thrive in a dynamic environment with changing products, market standards and procedures
Comfortable working with a team and providing peer feedback
Ability to work independently while staying connected with the team
Adaptability when player needs or team priorities shift

Benefits

Comp & perks

Competitive wages : We provide a competitive pay package to match your experience and expertise.
Remote Work Flexibility : Enjoy the convenience of working from home or anywhere (in Canada) that suits your lifestyle.
Engage with the Community : Your role will focus on creating and growing communities around the games you support, building lasting connections with players from around the world.