Hydra Host

Operations

• Own reconciliation across our payment processors, customer billing, data-center and operator payouts, and the records our finance team relies on, investigating and clearing breaks before they reach the books
• Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization, catching under- and over-billing before invoices go out
• Build and maintain the controls, checks, and playbooks that keep our multi-party money movement accurate and audit-ready
• Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors
• Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers
• Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes
• Act as the escalation point Customer Support hands the hard money questions to Billing Operations
• Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements
• Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables
• Coordinate operator and data-center payouts and settlement timing accurately and on schedule
• Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately)
• Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice
• Partner with our Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments
• Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution

Payment & Billing Operations Specialist

IT Support

• Respond to and resolve Tier 1 helpdesk tickets via the ticketing system (SharePoint / Power Automate/Clickup)
• Provide support for Microsoft 365 account issues including password resets, MFA setup, and license assignments
• Assist with onboarding and offboarding tasks including account provisioning in Entra ID and Microsoft 365
• Support device enrollment and basic configuration in Microsoft Intune
• Troubleshoot common connectivity, email, and application access issues
• Escalate unresolved or complex issues to senior engineers with proper documentation
• Maintain and update internal IT knowledge base articles and runbooks
• Assist with vendor or guest account management in Microsoft Entra ID
• Follow SOC 2-aligned change management and ticketing procedures
• Perform routine checks and basic maintenance tasks as assigned

Helpdesk Technician

Attorney

• Prepare, negotiate, and finalize various commercial agreements, including customer contracts, vendor and supplier agreements, NDAs, licensing, and partnership deals.
• Provide practical legal advice on contract interpretation, compliance obligations, and risk mitigation strategies.
• Partner with Sales, Finance, Operations, and Engineering teams to support deal structuring and contracting efficiency.
• Develop and maintain standard contract templates, playbooks, and contracting workflows to streamline processes and ensure consistency.
• Identify legal and business risks in contractual relationships and propose creative, pragmatic solutions to mitigate exposure.
• Ensure adherence to applicable data protection, export control, and other relevant regulatory frameworks in global transactions.
• Manage or assist in resolving contract-related disputes and escalations.
• Support other corporate legal matters as needed, including governance, compliance, and operational legal initiatives.

Corporate Attorney – Contracts

Compliance

• Own Hydra Host's end-to-end trade compliance program
• Translate complex U.S. regulations into scalable operational processes
• Design and continuously improve Hydra Host's trade compliance program
• Serve as company subject-matter expert on Advanced Computing export controls
• Draft, submit, and manage BIS and OFAC license applications
• Own and continuously improve restricted-party screening infrastructure
• Operationalize military end-use and end-user controls under EAR Part 744
• Ensure timely submission of all required regulatory reports
• Design and deliver export compliance training for impacted teams

Trade & Export Compliance Program Lead

Field Engineer

• Evaluate and commission liquid cooling for GPU compute—CDUs, direct-to-chip cold plates, reardoor HX, immersion tanks, and chilled water plants.
• Size heat rejection from real TDP data, not marketing sheets.
• PDU/UPS/XFR/ATS/STS Medium Voltage to Low Voltage transformation, inversion, rectification, power distribution one-lines.
• CRAH/CRAC/CDUs, hot/cold aisle containment, economizers, humidification, and supplemental cooling for mixed air/liquid deployments.
• Spec piping for liquid cooling loops—routing, glycol concentration, pump curves, flow balancing, filtration, expansion tanks, and leak detection.
• Thermal validation under load—delta-T, flow rate verification, coolant pressure testing, refrigerant charge validation.
• Coordinate with mechanical subs, vendors, and controls integrators. Catch trade conflicts before they become change orders.

Datacenter MEP Field Engineer

Sales

• Achieve and exceed aggressive quarterly and annual revenue targets for AI server hardware sales and GPU rental marketplace bookings in the Americas region
• Build and maintain a robust pipeline of enterprise AI teams, hyperscalers, cloud providers, research institutions, and AI startups needing GPUs and full AI servers
• Develop C-level and technical relationships with AI/ML leaders, infrastructure architects, and procurement teams
• Drive complex, multi-million-dollar hardware deals (new-in-box, open-box, and excess inventory) from lead to close
• Identify and convert rental demand into recurring monthly/annual commitments on HydraHost’s GPU marketplace
• Partner with the Procurement team to forecast demand, secure advantageous inventory positions, and influence sourcing strategy
• Collaborate with Marketing and Solutions Engineering on regional events, webinars, and thought-leadership content
• Provide accurate forecasting, weekly pipeline updates, and market intelligence on AI hardware trends and pricing
• Travel up to 50% within the Americas for client meetings, conferences (GTC, SC, MLConf, etc.), and partner events

Payment & Billing Operations Specialist

Helpdesk Technician

Corporate Attorney – Contracts

Trade & Export Compliance Program Lead

Datacenter MEP Field Engineer

Regional Sales Director – Americas