Hydra Host

Backend Engineer

• Define, architect, and implement Hydra Host’s first production storage platform tailored for bare-metal GPU clusters and AI/HPC workloads.
• Lead all technical decisions around storage stack design, from hardware infrastructure to parallel file system orchestration and performance tuning.
• Select, build, and maintain storage solutions spanning both block (NVMe, SAN, Ceph, etc.) and object storage (S3-compatible, custom, or Ceph Object Gateway) layers.
• Design for high-throughput, low-latency access, supporting large datasets, rapid checkpointing, and parallel access for distributed AI training workloads.
• Integrate and optimize parallel file systems such as Lustre, BeeGFS, Spectrum Scale, WekaIO, or CephFS, ensuring maximum performance and fault tolerance.
• Ensure compatibility across Hydra’s diverse GPU/OEM ecosystem, accounting for unique firmware, BMC/Redfish APIs, and hardware configurations.
• Develop automation, observability, and management tooling for storage, focusing on reliability, scalability, and efficiency.
• Act as a builder and architect: deeply hands-on in deployment, troubleshooting, and optimization, while guiding long-term storage roadmap.
• Collaborate cross-functionally with GPU, HPC, and platform engineering teams to integrate storage with compute and network layers.
• Interface with customers and product leadership to define feature priorities, performance benchmarks, and future enhancements.

Storage Engineer

Operations

• Lead New AI Factory Buildouts. Coordinate end-to-end deployment of new high-end GPU data center builds from site prep and hardware delivery through rack installation, network provisioning, and go-live.
• Drive Data Center Partner Onboarding. Manage onboarding workflows for existing data center partners joining the Brokkr network, ensuring technical, commercial, and operational readiness before launch.
• Manage Inventory & Assets. Track and manage GPU server inventory across all facilities, monitor hardware lifecycles, and optimize asset utilization to meet commercial commitments.
• Track Operational Metrics & Reporting. Build and maintain operational dashboards tracking deployment velocity, uptime/SLA performance, utilization rates, and incident response efficiency.
• Oversee Vendor & Partner Performance. Develop vendor performance scorecards, run quarterly business reviews, and resolve operational issues with hardware suppliers and data center partners.

Operations Manager

Site Reliability Engineer

• Design, deploy, and maintain QA systems used by our development teams to test integration and live system responses across full-stack deployments in local, live, and ephemeral environments
• Evaluate and integrate monitoring and QA tools to find the right tools for the job
• Create a unified monitoring platform and processes that datacenter and device teams will integrate to monitor their components (live servers, lifecycle, networks, power, etc.)
• Maintain monitoring processes and dashboards to provide complete visibility into the health, performance, and reliability of our CI systems, software deployments, and testing platforms
• Create and maintain a systems test suite, in collaboration with our product managers, to validate marketplace changes against all business functions in live and ephemeral QA environments
• Integrate all fore-mentioned systems to create holistic platform health statistics reporting
• Design disaster-recovery processes in collaboration with devops
• Ensure we are meeting uptime SLAs across all platform deployments
• Work with datacenter and device teams to define service-level indicators (SLIs), service-level objectives (SLOs), and SLAs
• Establish observability standards across the stack: logs, metrics, traces, and alerts, and actionable on-call playbooks
• Automate everything from monitoring setups to incident responses to eliminate manual toil and increase reliability
• Drive incident response, root cause analysis, and post‑mortems
• Guide incident turn-around into tooling and process improvements
• Establish the monitoring infrastructure and dashboards that enable everyone — from engineers to execs — to know what’s going on
• Act as the reliability partner to engineering teams: review systems for reliability concerns, help design QA requirements and testing, and help teams meet reliability targets

Platform Reliability Engineer

Customer Support

• Handle multi-tier support operations.
• Manage support for demand-side users (developers and ML teams using GPU compute), enterprise clients (companies deploying private infrastructure), and supply-side operators (data centers running Brokkr). Each has different SLAs, escalation paths, and support needs
• Work with engineering to solve hard problems. Partner with infrastructure engineers and platform developers to troubleshoot complex issues. You'll figure out what's broken, pull in the right people, get to resolution, and make sure the same problem doesn't happen again
• Own vendor accountability. When hardware fails, firmware has issues, or deliveries are delayed, you're the quarterback. Track vendor performance, escalate issues, negotiate remediation, and ensure our customers aren't left holding the bag for supplier problems
• Manage SLA compliance and breaches. Define, track, and enforce SLAs across customer tiers and service types. When breaches occur, coordinate incident response, manage customer communication, and drive postmortem processes
• Build support infrastructure. Establish ticketing systems, escalation matrices, on-call rotations, playbooks, and knowledge bases. Create the scaffolding that lets support scale from hundreds of customers to tens of thousands without breaking
• Scale the function. As we grow, hire and mentor a support team. Build the culture and operating principles for support at Hydra Host

Storage Engineer

Operations Manager

Platform Reliability Engineer

Customer Support Lead – Infrastructure Platform