Payment & Billing Operations Specialist

Hydra Host

Payment & Billing Operations Specialist overseeing financial reconciliation and customer billing at Hydra Host. Ensuring accurate payments and operational coordination between customers, finance, and engineering teams.

Posted 6/4/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own reconciliation across our payment processors, customer billing, data-center and operator payouts, and the records our finance team relies on, investigating and clearing breaks before they reach the books
Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization, catching under- and over-billing before invoices go out
Build and maintain the controls, checks, and playbooks that keep our multi-party money movement accurate and audit-ready
Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors
Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers
Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes
Act as the escalation point Customer Support hands the hard money questions to Billing Operations
Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements
Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables
Coordinate operator and data-center payouts and settlement timing accurately and on schedule
Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately)
Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice
Partner with our Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments
Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution

Requirements

What you’ll need

5+ years in payment operations, billing operations, or finance operations, ideally where you've worked between systems, finance, and customers
Strong attention to the details of money movement; when you find a small discrepancy, you track down the cause
Hands-on experience with disputes and chargebacks and direct customer issue resolution; comfortable working the queue, not just designing process
Familiarity with payment processors and PSPs and billing concepts like usage based and metered billing, dunning, proration, and refunds
Strong spreadsheet and data skills; comfortable querying data or willing to learn (SQL a plus)
Comfortable creating controls, playbooks, and automation where none exist yet
Organized, detail-oriented, and discreet with money and customer data
Clear written and verbal communication; able to work with engineers, finance, and customers.

Benefits

Comp & perks

Competitive compensation and comprehensive benefits
Flexibility to work remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment operationsbilling operationsfinance operationsdisputes managementchargebacksusage-based billingmetered billingdunningprorationSQL

Soft Skills

attention to detailproblem-solvingcustomer issue resolutionorganizational skillsdiscretionclear communicationcollaborationdata analysisprocess designautomation